[A & J Owen Window Cleaning]

just an observation as above does some customers like you as we have a few who dont like me but ok with my wife and visa versa your views

[mlscontractcleaner]

We make a point of taking all our customers out on a Friday night for a bite to eat; then back to their's for a night of mind blowing sex. It's a bit odd I grant you but we like our customers to like us and this is the best way, in our opinion, to make that happen

[dave.e]

We make a point of taking all our customers out on a Friday night for a bite to eat; then back to their's for a night of mind blowing sex. It's a bit odd I grant you but we like our customers to like us and this is the best way, in our opinion, to make that happen

 

[Slash]

Yeah,I have one,he can't stand me and I get on great with his missus,I always say to her when are we going to run off together then,it really winds him up,she obviously wears the trousers in the house,I never liked him but would'nt say that to him or her,he is really sly and sneaky,it makes my day when I go round there!

[Lee GLS]

None of mine have a problem with me, I get on well with pretty much all of them, but there are those who just give you the money and shut the door types, and there are those that would never offer a cuppa even if it was -20 deg.

[lcwalker]

Are you a husband and wife team then?.

[PAIN IN THE GLASS]

I agree with lee. But you dont want them to chatty or you wont get bugger all done. Just be polite and take there money. As long as they happy with there windows thats all what counts

[bobby p]

pays not to get too friendly . an old alcoholic on my round  tries his best to find out stuff about me /  ok,so hes lonely  but i dont trust why he insists on giving me various things hes bought off the net. dvd , mutton cloth,screwdrivers  etc .   ive no need for any of them  

 its a bit awkward as ive other customers on the same road.

[Gav Camm lammy 283]

all mine love  me
even ian 101 s custys love me  
jsm s custys hate me  

[A & J Owen Window Cleaning]

its a bugger when they rabbit on but the wife goes and rings me up to get away earlier

[Ian101]

all mine love  me
even ian 101 s custys love me  
jsm s custys hate me  

i have taken a leaf out of Gav "i dont want to know their names" Camm's book ... be polite but not become a friend to them ...

[A & J Owen Window Cleaning]

u ok dave just came down the A449 by wombourne mate watch there is a police all around dragging vans in the layby checkin the vans 

[Kate2]

Im going to stick my neck out here, and wait for the retaliation.  I believe because you are in a personal service industry, alot of this is built up through trust and familiarity, remember your encroaching on their personal territory.  Not knowing names, builds a bridge of unfamiliarity, personally I think it is essential to build good customer relations with people to sustain longevity and loyalty

If you become impersonal I think you will be treated as come and go (this is where the phrase, "ive had the same cleaner for years") thats built out of trust.

Dont know thats just the way, I know if somebody was at my house, I would want to know their first name and be on that level with them.

Community comes into it also, I think.  Because you are a community business, the saying word of mouth works both ways, you also get a bad reputation if you do a bad job.

So I think its good to be on some sort of semi-familiar basis, because I think that builds loyalty and retention

Not over friendly, but professionalism with I know your name, I know your personality, I know how to react to you

[andy1975]

i get some women who now and again come across as being moody,i just think ive caught her when shes on the blob

[A & J Owen Window Cleaning]

i get some women who now and again come across as being moody,i just think ive caught her when shes on the blob

nice one mate

[Frankybadboy]

i go out cycling and running with a few of my custys.

[dave.e]

u ok dave just came down the A449 by wombourne mate watch there is a police all around dragging vans in the layby checkin the vans 

hi mate they are always down there nothing else better to do. i am in wombourne tomorrow most of the morning give me a wave if you see me i will be in a white vivaro with a white sun strip

[Paul Coleman]

I've gradually moved away from the too friendly approach as I found that some would use it to get unpaid favours.
Polite, happy but businesslike too seems to be the way because no-one would like a miserable git working around their house.
Also, NEVER get drawn into conversations about politics or religion.

I do prefer to know their names.  It is generally helpful to be able to address someone as "Mr X" or "Mrs Y" but in this business, it's not something I regard as crucial.  It is also helpful to know who the cheque has come from if they forget to put the address on the back.

I used to be far too friendly with customers years ago and although a small degree of familiarity is sometimes helpful, for the most part I found it counterproductive.

I knew one window cleaner who used to know many of his customers' and customers' childrens' birthdays etc.  I thought that was just way over the top.

[Mike #1]

i know most of my custys quite well some i will stand and talk to for 20 mins like kate said above it builds trust,   I have gained a lot of custys through recommendation because i get on well with custys ,   I have one custy who puts the kettle on everytime i go and i will sit in their kitchen for half and hour or more and have  a good old chin wag and eating their chocolate cookies

[Paul Coleman]

i know most of my custys quite well some i will stand and talk to for 20 mins like kate said above it builds trust,   I have gained a lot of custys through recommendation because i get on well with custys ,   I have one custy who puts the kettle on everytime i go and i will sit in their kitchen for half and hour or more and have  a good old chin wag and eating their chocolate cookies

You have just listed some reasons why I don't get too friendly.  Those chats could cost £30 a day on a bad day.