[Londoner]

Just cleaned a customer today for the third time. No answer when I rang the bell but it turns out they were in but not answering the door.
Got a phone call before I reached the next customer, I'm not happy, you haven't done them properly, the windows are still wet etc.

After a long rant I said, do you think I am bothered? what do I care about a £12 customer? Don't pay me if you don't want to, it makes no difference to me. I have more customer than I know what to do with, my phone never stops ringing.

My wife says I should have gone back but I just feel that If I had she was on a mission and nothing I could have done would have changed her mind.

I enjoyed telling her to shove it, it quite made my day. Sometimes its nice to be assertive. I didn't like the woman anyway. Sometimes it feels so nice to hit back.

[clearlyclean]

Sometimes it has to be done 

[mci services]

She was skint

[ronnie paton]

i once had a cstomer of 4 years who had a moan because i was a hour or so late, any way i lost my hair they started saying your system doesnt work(only done it this way for 4 years) and no one round here likes it.

i went off on way telling hom i have a healthy business turnoing over 120k so im ong some thing right so stick me cleaning your windows were the sun dont shine....it felt awsome lol

[David Kent @ KentKleen]

vince. i had one today, hasnt paid for 3 months, bungalow at £7 a clean. owed £21 knocked b4 i was going to star cleaning and she said clean them and would pay nxt week. I said sorry need paying b4 she has them cleaned by me again. Her windows where rotten after all this bad weather. Still rotten! happy christmas. kept me smiling al day.  

[suds window service]

vince. i had one today, hasnt paid for 3 months, bungalow at £7 a clean. owed £21 knocked b4 i was going to star cleaning and she said clean them and would pay nxt week. I said sorry need paying b4 she has them cleaned by me again. Her windows where rotten after all this bad weather. Still rotten! happy christmas. kept me smiling al day.  

bloody hell kent iam going to cut someones little finger off who hasn't paid for last months clean......well it is £360

[David Kent @ KentKleen]

£21 in redcar is big money mate!!!! 

[mikecam]

Hope all the new guys are taking note of this as a lesson in how to keep customers and improve your customer relation skills !!!

[Spruce]

Hi Vince
Am I missing something here? You tell us how happy it made you to tell your customer to stick it, but the title of the thread is "I'm not happy"

[David Kent @ KentKleen]

Whats a customer MIKE?
My opinion is Someone who PAYS for your service!
She was happy but has no money to pay for it!
I am not a charity!
Any newbies PLEASE follow this rule. 3 STRIKES AND YOUR OUT!!!!!!!!!!!!!!!!
   

[mikecam]

Whats a customer MIKE?
My opinion is Someone who PAYS for your service!
She was happy but has no money to pay for it!
I am not a charity!
Any newbies PLEASE follow this rule. 3 STRIKES AND YOUR OUT!!!!!!!!!!!!!!!!
   

You're probably right mate. Take no notice of me, i'm stupid. I'd of done what his wife said........gone back and seen what the problem was. But i do like the three strikes idea too, you can just keep getting new work to replace it. Can't be doing with all that argy bargy !!!


yeah met up with Ste, Gav. Had a hot shower with his L5 !!!!!

[greencleaning]

sometimes it really happens when dealing with costumer. you should be patient for costumer is always a costumer.

[Dave Anderson]

Hey there are human and we are human and from time to time this just happens...

I would like to do the 3 strikes thingy but if I did that I reckon I would need to replace about 60 customers.

[bobby p]

Hey there are human and we are human and from time to time this just happens...

I would like to do the 3 strikes thingy but if I did that I reckon I would need to replace about 60 customers.

then so be it !        cast them off a.s.a.p.  and i love later getting their pathetic texts pleading for a second chance (but i never reply)   .too many people these days treat service workers badly, i was in KFC recently and no end of customers were barking their orders ,such as "hey you,  only white meat ,no legs " 

 and i have also seen wise guys  try to short change a newsagent when buying an evening paper 

[Poles R Us]

Just cleaned a customer today for the third time. No answer when I rang the bell but it turns out they were in but not answering the door.
Got a phone call before I reached the next customer, I'm not happy, you haven't done them properly, the windows are still wet etc.

After a long rant I said, do you think I am bothered? what do I care about a £12 customer? Don't pay me if you don't want to, it makes no difference to me. I have more customer than I know what to do with, my phone never stops ringing.

My wife says I should have gone back but I just feel that If I had she was on a mission and nothing I could have done would have changed her mind.

I enjoyed telling her to shove it, it quite made my day. Sometimes its nice to be assertive. I didn't like the woman anyway. Sometimes it feels so nice to hit back.

is she fit?

[andyM]

Just cleaned a customer today for the third time. No answer when I rang the bell but it turns out they were in but not answering the door.
Got a phone call before I reached the next customer, I'm not happy, you haven't done them properly, the windows are still wet etc.

After a long rant I said, do you think I am bothered? what do I care about a £12 customer? Don't pay me if you don't want to, it makes no difference to me. I have more customer than I know what to do with, my phone never stops ringing.

My wife says I should have gone back but I just feel that If I had she was on a mission and nothing I could have done would have changed her mind.

I enjoyed telling her to shove it, it quite made my day. Sometimes its nice to be assertive. I didn't like the woman anyway. Sometimes it feels so nice to hit back.

is she fit?

He's probably never seen her. She hides inside the house and doesn't answer the door.
I've got a couple of custies like that  :
I can see where Vince is coming from though, theres 1 or 2 I think I will be giving the bullet to soon.
When they don't pay up month after month I sometimes feel im wasting my time anyway so no great loss 
 

[Mike #1]

you always get one once in a while after 4 cleans and custy been in and watching me eveytime he comes out and asks if i am finishing window s off and not leaving them wet , usual jargon , He claims he had never noticed they were left to dry naturally in the past , and asked me not to clean them again

[Londoner]

Hi Vince
Am I missing something here? You tell us how happy it made you to tell your customer to stick it, but the title of the thread is "I'm not happy"

Its what the customer kept saying on the phone. Its not that often I'm rude to a customer but she was just spoiling for an arguement. She had always been edgy and difficult and I wonder now about the story she told me about her previous window cleaner.

Also, and I didn't mention this before, she turned me away last week when the snow was on the ground.

This sort of aggressive complaining is a form of bullying from which people get gratification. They think that by saying they are not going to pay they can hold you to ransom and have you squrming on the end of the phone. Thats what prompted my original comment to her "do you think I care?"

Anyway, it came at the end of a difficult week

In answer to another question, no she's not fit.

[John drake]

Pop back and have a dump on her rear door step.

You know you want to.

[Perfect Windows]

Pop back and have a dump on her rear door step.

You know you want to.

You owe me a new keyboard, as I spat coffee over everything.

Vin