[derek west]

just about to jump in the van for an 18 mile trip worth £200, and the text read, kids are ill, been up all night, i'll have to cancel.

fair do's.

got woman flu myself so i'm off back to bed. woohoo.

at least she didn't wait til i knocked on the door.

[gr cleaning solutions]

i got a cancellation via text last night for fri morning and wants to re book again for mid dec , i just hate when they cancell by text it would be nice if they phoned at least i could of re booked her in there and then

[Linds Russell]

I hate the ones that no-show. Thats the height of rudeness 

[clinton]

Its easier for them to text and i had one the other week and she canceled twice so i wont doing the job after being let down twice.

Hey derek go n put macie d,s profits up

[derek west]

that is an option clinton, double sausage and egg meal with a latte, okay ya twisted me arm. just a shame my home town doesn't have a drive through. i have to actually walk to the door, open it, yes, open it, go in, stand there waiting to order, order, sit down, awwwwww its a living nightmare. none drivethroughs should be banned i tell ya.

[Steve. Taylor]

Derek sorry to hear you have no drive through not good as for the cancellation well thats just tuff mate

[derek west]

think this driver in our home town this morning thought marks and spencers had a drive through.

[Joe H]

Wow! He hit that at some speed!  Hope he/she didnt have a heart attack or something.


If he/she didnt have an heart attack causing the problem, they probably had one after when they saw the damage.

[gr cleaning solutions]

are they not supposed to ram thought the doors in a ram raid

[wynne jones]

are they not supposed to ram thought the doors in a ram raid

 


I hope she's OK though.

[Steve. Taylor]

Bloody tom toms turn left in 20 metres my ar$e

[Colin Day]

Bloody tom toms turn left in 20 metres my ar$e

[garyj]

Not quite as good as the bloke that used to work for me that drove his Rolls Royce into Tesco's after an argument with them. He always was a little odd!

[derek west]

Not quite as good as the bloke that used to work for me that drove his Rolls Royce into Tesco's after an argument with them. He always was a little odd!

got any jobs going gaz?

[Steve. Taylor]

Gary i remember that on the news not to long ago i reckon i will go in a rolls two times 1 to the church and then the crem and things get a bit hot there

[ianharper]

guys

I know you cant do much about it, but remember that some are finding it hard and as i have said before. when a prospect call around getting quotes not all carpet cleaners will pick up the phone and will let it go to answer machine where the prospect leave their number or if the number is not withheld they call them back after everyone else has quotes and the undercut everyone.

I think when a customer text you thats a sign. also by calling them and asking if they want to rebook and you get a not at the moment is another.

Try asking if they are cancelling because of the price.

The need for clean carpets does not go away. sure prospect have money problems as well but you will know the type of people you serve and if thats a factor.

My advise is follow up with a mailing with some info that includes both your certification and info about scams and bait and switch. we include a sealed letter in our stuff that has on it "only open if you have chosen someone else" which is just a FT letter about broken promises you must have seen it?

I feel every job counts and loosing booked once is a bigger loss than just loosing a quote.

Good Luck guys

Respect

Ian Harper

[ianharper]

guys

I know you cant do much about it, but remember that some are finding it hard and as i have said before. when a prospect call around getting quotes not all carpet cleaners will pick up the phone and will let it go to answer machine where the prospect leave their number or if the number is not withheld they call them back after everyone else has quotes and the undercut everyone.

I think when a customer text you thats a sign. also by calling them and asking if they want to rebook and you get a not at the moment is another.

Try asking if they are cancelling because of the price.

The need for clean carpets does not go away. sure prospect have money problems as well but you will know the type of people you serve and if thats a factor.

My advise is follow up with a mailing with some info that includes both your certification and info about scams and bait and switch. we include a sealed letter in our stuff that has on it "only open if you have chosen someone else" which is just a FT letter about broken promises you must have seen it?

I feel every job counts and loosing booked once is a bigger loss than just loosing a quote.

Good Luck guys

Respect

Ian Harper

[wynne jones]

Good advice Ian. I always tie people in on the bigger jobs that are a week or more in the future. I couldn't give a monkeys about the losing the odd cheap job, but a 200-300+ jobs I'd be well p1ssed off.

[derek west]

ian

YOUR WRONG

this ladies total spend with me is £725, she's even in my mobile phone (first name terms and visa versa). mithering someone who has had no sleep due her kids being up all night will not do me any favours, she'll ring when everyones better. afterall, who else is gonna do as good a job as me and all at an affordable price

[ianharper]

D

ok ok 

my comment was in general

Respect

Ian