[Anlaby]

Below is another e-mail sent which also contains complaints about bent poles from another window cleaning operator,bought from this company at about the same period we purchased our poles i have asked the company to reply to any of the e-mails sent but so far they have not replied to one, not a very professional attitude to a customer problem i assume they think if they dont reply to our e-mails that implies that its not there problem,wrong what ever way you look at this its a Sale of Goods issue the product no fit for purpose

Good Afternoon.

John.
We have registered with the Clean it up web site. We asked a question regarding aluminium poles; I suggest you visit the site and look at some of the comments
I have forwarded an e-mail below which confirms what we a have been saying all along I have had numerous comments regarding your products and customer service from other companies. I am still waiting for a reply for our previous e-mail dated 25th of October.
Please be assured this not the way we do business, all we want is fair treatment as a customer.
In the next few days I will be receiving other likewise comments which we will be presenting should we need to go to the Small Claims Court if we cant reach an agreement over the  4 poles.
Please be assured we have every intention of pursuing this problem to a satisfactory conclusion whatever it takes.

 

Hi.

I bought 8 25ft 3YG poles and 1 36ft 3YG from Brodex on 27/11/09. Having dealt with XXXXXXX  in the past I was aware that their delivery time can be an issue so I insisted that they send me 2 free bare poles to prevent any down time if there were issues and we needed to order replacements.

When the poles arrived I was happy with them initially as they seemed robust and were not overly heavy as I had feared they might be. However within the first week it became clear that the glue they were using to attach the pole to the clamps was suspect, so I began sending sections back to them as the clamps had become detached from the poles. Brodex sent me replacements which had the same issues.
This continued until March this year when I decided to solve the issue myself with chemical metal compound which worked a treat.
Then, last month we found that some of the sections on some of the poles (only the 25ft ones) had become bent. These were all on different poles used by different lads and as most of the poles have had replacement sections it is impossible to determine whether the bent sections are all from a single batch of replacements.

Having called xxxxx to order replacements they insisted it was impossible to bend these poles with 'normal' usage. I currently have 7 bent sections and although I cant be certain I suspect that they are all from a bad batch of replacements.

 

I will no doubt be having the same argument with xxxxxx in the coming months as you are. I do still have a few spare sections but I suspect that these will probably not last long into the new year.

Please keep me posted on any progress, and good luck.

Regards

[Sunshine/Cleaning]

Below is another e-mail sent which also contains complaints about bent poles from another window cleaning operator,bought from this company at about the same period we purchased our poles i have asked the company to reply to any of the e-mails sent but so far they have not replied to one, not a very professional attitude to a customer problem i assume they think if they dont reply to our e-mails that implies that its not there problem,wrong what ever way you look at this its a Sale of Goods issue the product no fit for purpose

Good Afternoon.

John.
We have registered with the Clean it up web site. We asked a question regarding aluminium poles; I suggest you visit the site and look at some of the comments
I have forwarded an e-mail below which confirms what we a have been saying all along I have had numerous comments regarding your products and customer service from other companies. I am still waiting for a reply for our previous e-mail dated 25th of October.
Please be assured this not the way we do business, all we want is fair treatment as a customer.
In the next few days I will be receiving other likewise comments which we will be presenting should we need to go to the Small Claims Court if we cant reach an agreement over the 4 poles.
Please be assured we have every intention of pursuing this problem to a satisfactory conclusion whatever it takes.

 

Hi.

I bought 8 25ft 3YG poles and 1 36ft 3YG from Brodex on 27/11/09. Having dealt with XXXXXXX in the past I was aware that their delivery time can be an issue so I insisted that they send me 2 free bare poles to prevent any down time if there were issues and we needed to order replacements.

When the poles arrived I was happy with them initially as they seemed robust and were not overly heavy as I had feared they might be. However within the first week it became clear that the glue they were using to attach the pole to the clamps was suspect, so I began sending sections back to them as the clamps had become detached from the poles. Brodex sent me replacements which had the same issues.
This continued until March this year when I decided to solve the issue myself with chemical metal compound which worked a treat.
Then, last month we found that some of the sections on some of the poles (only the 25ft ones) had become bent. These were all on different poles used by different lads and as most of the poles have had replacement sections it is impossible to determine whether the bent sections are all from a single batch of replacements.

Having called xxxxx to order replacements they insisted it was impossible to bend these poles with 'normal' usage. I currently have 7 bent sections and although I cant be certain I suspect that they are all from a bad batch of replacements.

 

I will no doubt be having the same argument with xxxxxx in the coming months as you are. I do still have a few spare sections but I suspect that these will probably not last long into the new year.

Please keep me posted on any progress, and good luck.

Regards

What do you expect from aluminium poles and how exactly can this be a manufacturing problem?
Your threat of posting open critisism wont go down too well if you do try out the small claims court as it doesn't appear that you are trying to resolve the issue privately. Naming them wont help either.
And what exactly do you want the small claims court to do? The guarentee will cover manufacturing problems and their is no way on this earth that you can prove that your lads ALWAYS used them according to best practice. The fact that you have several different lads using them would suggest you dont personally have knowledge of exactly how they have been used.
Plus they will provide many users who have had them without problems for years.

Your case does prove that aluminium poles have their weaknesses but I would suggest you concentrate your efforts in training your lads to use the tools correctly.

Forums may be a way of venting your frustration, but they rarely help anything get resolved.

[rg1]

I've said it once and I'll say it again, I have 2 Ali poles and fail to see how they could be bent under normal use.

[Sunshine/Cleaning]

He seems to be suggesting that the 'batch' was weak therefore it bent under normal use.
But how would anyone go about proving this? The fact that some other users have no problem suggest user error.

[Darranvps]

The poles came with a three year warranty?
So they should be looked at and dealt with or what is the point offering the warranty.

[Smudger]

You cant beat an Ali pole for strength - i even stood on mine with no ill effect.

are there any pics available of the 'bend' because i agree with the above you cant bend one in nornal
operation

if the tube was faulty the bend would have been there from day 1 and weakness would more likely
lead to a crack/split in the material than a bend unless it was the wrong grade of ali - and that can be easily tested.

Darran

[♠Winp®oClean♠]

The poles came with a three year warranty?
So they should be looked at and dealt with or what is the point offering the warranty.

Agreed, it just stinks of Brodex though!

They haven't even got the decency to try to resolve this issue. I'm surprised anybody still buys from this company with such a history of dreadful customer service

The three year warranty seems to be a con then? :

Wonder what Ewan thinks? he's been awfully quiet on this one!

[mikecam]

The guarentee will cover manufacturing problems and their is no way on this earth that you can prove that your lads ALWAYS used them according to best practice.

Whilst that may be true, the sale of goods act requires that goods should be fit for purpose, and if his lads are ending up with bent alloy poles and the other poles are fine it then begs a question.

[david watts]

sale of goods act; if loads of wc used them and still fine cant be bad can they;
brodex poles are not feather light and stand up to stick but if you abuse them they will bend
in the end have the gf ones and perfect 5 yrs on

[Slash]

My 18 foot Hydra pole bent slightly and was hard to extend but I bent it back and all is fine FOR NOW!

[♠Winp®oClean♠]

The poles came with a three year warranty?
So they should be looked at and dealt with or what is the point offering the warranty.

Agreed, it just stinks of Brodex though!

They haven't even got the decency to try to resolve this issue. I'm surprised anybody still buys from this company with such a history of dreadful customer service

The three year warranty seems to be a con then? :

Wonder what Ewan thinks? he's been awfully quiet on this one!

You need evidence in any court. There’s little point in going to court otherwise.

The alternative, one of them doesn’t show on the court date, so it’s awarded by default.

Just because some poles are bent isn’t evidence. The company that sold the poles will have the expert knowledge of the tube manufacturer, that’s a big hurdle to overcome.

Ultimately the decision is up to the courts and they make that decision on evidence winproclean, unlike you.

No, I meant about your companies crap poles & even worse customer service!

[♠Winp®oClean♠]

Can you get more stupid winproclean?

I'm not alone, by a long way too

It's not that long ago you were banging on about how good the 3 year guarantee was & how hot systems are no good etc. etc. :

Smell something?

Trouble is, you delete the evidence! :

[formb]

I think this all boils down to the definition in "improper use".

I have bent poles which I can assure you were used to clean windows and nothing else.

I offer a guarantee to my customers. If they complain my first reaction is not to blame them, I apologise then investigate, like most other businesses.

[Nathanael Jones]

If it was one pole and just a couple of sections then perhaps improper use could be claimed, but when its multiple poles used by different workers and its nearly all of the sections, surely something is wrong with the product. Perhaps its a bad batch of pole sections?