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Klean07

  • Posts: 3230
Flats with intercom's
« on: October 27, 2010, 08:07:50 pm »
I do some flats but getting access to their front door to leave calling card is a right pain. After ringing every flats intercom and still finding no one to open door I just push a card under porch door. But I've had some custies still say that I didn't do their windows the previous months etc.
Has anyone else encountered this problem?
kkleanwindowcleaning.co.uk

geefree

  • Posts: 6180
Re: Flats with intercom's
« Reply #1 on: October 27, 2010, 08:19:44 pm »
I would never have took  them on the first place,

sorry i know its not helpful,..

Next time you get your money, take both their landline telephone number, and a mobile number,

Then speak to them about leaving it with someone....one person for all your money is good.... If they tend to be  always in

But speak to them,  and train them up to your way of running your business.

mci services

Re: Flats with intercom's
« Reply #2 on: October 27, 2010, 08:25:19 pm »
dont they have a service button for the postie etc, most of mine do but it means they need to be done in the morning

Klean07

  • Posts: 3230
Re: Flats with intercom's
« Reply #3 on: October 27, 2010, 10:36:53 pm »
dont they have a service button for the postie etc, most of mine do but it means they need to be done in the morning
There is a service button and most of intercoms work within this period. However the one thats never in never works.
kkleanwindowcleaning.co.uk

windowswashed

  • Posts: 2593
Re: Flats with intercom's
« Reply #4 on: October 27, 2010, 10:40:53 pm »
Ask for their email addresses and get them to pay by paypal if possible

mci services

Re: Flats with intercom's
« Reply #5 on: October 27, 2010, 10:43:38 pm »
dont they have a service button for the postie etc, most of mine do but it means they need to be done in the morning
There is a service button and most of intercoms work within this period. However the one thats never in never works.

Ok mate the way they work up here is you press the service button and the door buzzes and in you go, although I do have two blocks that don't work like that but they are all oap's so its not a problem, sorry can't help

Ian101

  • Posts: 7887
Re: Flats with intercom's
« Reply #6 on: October 28, 2010, 09:21:59 am »
I have a customer who works away summit to do with merchant navy ?? but likes his windows done every 4 weeks whether hes home or away as he likes to know his house is ok.

I send him a photo from my phone every time I clean so he knows Ive been then pays me online from aboard the ship  :D

Maybe you can email / mms yours a photo as proof ?

mlscontractcleaner

  • Posts: 1483
Re: Flats with intercom's
« Reply #7 on: October 28, 2010, 11:02:20 am »
We have this problem with a few of our customers but nobody has ever claimed that we've not been just because we were unable to get in to the block :-[

I guess we've just gained their trust after twenty years of doing this.

Even pushing other people's buzzers is a problem at times as the ground floor flat owners, the ones that usually get buzzed by everyone else, get a bit miffed by their buzzers going every two minutes. >:(
Come and talk dirty to us!!!

SPE

Re: Flats with intercom's
« Reply #8 on: October 28, 2010, 06:49:22 pm »
on a few occasions I hav'nt been able to post the bill I've put it in an envelope with flat number and gaffa taped it to the door, always got my cheque  ;)