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Re: Customers tiring of WFP...?
« Reply #20 on: October 27, 2010, 08:26:14 pm »
i think a lot of custy might be thinking that u r not earning your money like you use to when you was trad,

i bet if you reduced your prices then no one would ahve a problem  lol

prestige cleaners

  • Posts: 1038
Re: Customers tiring of WFP...?
« Reply #21 on: October 27, 2010, 08:26:29 pm »
the only issue i think is price, if the windows look better when theyre dry and last longer staying clean, then they cant say anything, i wouldnt worry mate,

if your still trading then your either skint, or too stingy to invest in better safer tech.

what a stupid comment im not skint or stingy, i want to go wfp at some point to,but only thing stopping me is i no i could proberly lose a fair few custys and i dont want take that chance at the moment

well excuuuuse meee!

will add that on the end to keep you happy chump,

you may lose some custys if you convert!

G Griffin

  • Posts: 40745
Re: Customers tiring of WFP...?
« Reply #22 on: October 27, 2010, 08:34:30 pm »

Wfp is the way forward, everyone of my customers love it... new and old.


Really?
Isn`t it just a means to an end? Getting your windows cleaned.
Do you really think all customers love having their windows cleaned?  
I`m just imagining all your customers lying back,glowing with satisfaction and lighting a cigarette after you wfp`ed their windows.
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geefree

  • Posts: 6180
Re: Customers tiring of WFP...?
« Reply #23 on: October 27, 2010, 08:39:08 pm »

Wfp is the way forward, everyone of my customers love it... new and old.


Really?
Isn`t it just a means to an end? Getting your windows cleaned.
Do you really think all customers love having their windows cleaned? 
I`m just imagining all your customers lying back,glowing with satisfaction and lighting a cigarette after you wfp`ed their windows.


compared to the old way.... you know,... dirty frames , dirty sills, dirty door, dirty window cleaner peering through bedroom windows,....

So they found a means to an end...

The water fed pole.,.. and pure water.... yes they like it very much indeed.

SherwoodCleaningSe

  • Posts: 2368
Re: Customers tiring of WFP...?
« Reply #24 on: October 27, 2010, 08:47:05 pm »
It amazes me nearly 4 years on with wfp, customer off of work ,"Are't you going to dry them?"

Something I've noticed this year is a lot of is the can you wipe the water off of the ledge question.  I do think a few just put up with the method but more love it and most love me or my Mrs as thats what being a wc is all about, being customer friendly.

Simon.

G Griffin

  • Posts: 40745
Re: Customers tiring of WFP...?
« Reply #25 on: October 27, 2010, 08:55:32 pm »

Wfp is the way forward, everyone of my customers love it... new and old.


Really?
Isn`t it just a means to an end? Getting your windows cleaned.
Do you really think all customers love having their windows cleaned? 
I`m just imagining all your customers lying back,glowing with satisfaction and lighting a cigarette after you wfp`ed their windows.


compared to the old way.... you know,... dirty frames , dirty sills, dirty door, dirty window cleaner peering through bedroom windows,....
So they found a means to an end...

The water fed pole.,.. and pure water.... yes they like it very much indeed.

Is there something you`d like to tell us?  ;D
Sounds like you have a great round, with great customers; boring but great.
Fair play to you.
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A & J Owen Window Cleaning

  • Posts: 2192
Re: Customers tiring of WFP...?
« Reply #26 on: October 27, 2010, 09:05:09 pm »
squeeky seem to agree with you mate  at the end of the clean are you satisfied with wfp is balls and we all know it trad is a art and custies like the effort put into it convert to trad is the way forward

Sir Squeaky

  • Posts: 8341
Re: Customers tiring of WFP...?
« Reply #27 on: October 27, 2010, 09:07:50 pm »
I think most see the advantages, but it doesn't always outweigh their view that it's unfinished.

If it had happened from the start I could understand, and a few did, but as others have taken this long I wonder if it's a case of having had enough...

Strange.

Sir Squeaky

  • Posts: 8341
Re: Customers tiring of WFP...?
« Reply #28 on: October 27, 2010, 09:09:37 pm »
squeeky seem to agree with you mate  at the end of the clean are you satisfied with wfp is balls and we all know it trad is a art and custies like the effort put into it convert to trad is the way forward
No, I'm very happy with the job I do, and the majority are satisfied.
Just noticed a few moaners lately that's all.

Wouldn't go back to trad even if it was more money (but it's not).

A & J Owen Window Cleaning

  • Posts: 2192
Re: Customers tiring of WFP...?
« Reply #29 on: October 27, 2010, 09:14:46 pm »
i stand by my post mate ad a few who do moan but seem to put up with it rather then av a go it works on certain jobs con roofs and facias cleans

julius ilori

  • Posts: 18
Re: Customers tiring of WFP...?
« Reply #30 on: October 27, 2010, 09:20:23 pm »
sounds like sour grapes to me by all you lads that have shelled out for wfp,tried both , customers do not like wfp,very messy they say and can be dangerous in the winter for the old folk when water ices up.just saying as i find,could be a change in the air,thank god someone was brave enough to bring it up. ;)

G Griffin

  • Posts: 40745
Re: Customers tiring of WFP...?
« Reply #31 on: October 27, 2010, 09:20:38 pm »
squeeky seem to agree with you mate  at the end of the clean are you satisfied with wfp is balls and we all know it trad is a art and custies like the effort put into it convert to trad is the way forward
No, I'm very happy with the job I do, and the majority are satisfied.
Just noticed a few moaners lately that's all.

Wouldn't go back to trad even if it was more money (but it's not).

They may have always thought it but never said anything before.
It could be coincidence that you`re getting your cancellations/moans at the same time too. And some just follow a lead.
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Neil kell

  • Posts: 117
Re: Customers tiring of WFP...?
« Reply #32 on: October 27, 2010, 09:35:01 pm »
sounds like sour grapes to me by all you lads that have shelled out for wfp,tried both , customers do not like wfp,very messy they say and can be dangerous in the winter for the old folk when water ices up.just saying as i find,could be a change in the air,thank god someone was brave enough to bring it up. ;)
What winter? We make so much stinking cash during the summer with the wfp we lay in the scratcher all winter. Ha ha. Laughing all the way to the Leeds. hey, You missed a spot buddy.
Bundled cleaning solutions

chopsie

  • Posts: 1736
Re: Customers tiring of WFP...?
« Reply #33 on: October 27, 2010, 10:01:59 pm »
As a customer what would you choose? Two window cleaners turn up and quote the same price and are both experienced and very good at their chosen method, one is WFP the other is trad, I know which one I would choose, the one which leaves instant results without having to wait hours for you windows to dry  :P and yes I am WFP  :o   If I was never in until evening then I would probably not give a toss but choose trad anyway  :)
chopsie

JUST GUTTERS

  • Posts: 172
Re: Customers tiring of WFP...?
« Reply #34 on: October 27, 2010, 10:32:39 pm »
in the last few weeks ive had  2 new customers ask for the pole system(as they put it).... me thinks theres a change in the air..happy days
www.justguttersni.co.uk
clear-clean-repair-replace

Sir Squeaky

  • Posts: 8341
Re: Customers tiring of WFP...?
« Reply #35 on: October 27, 2010, 11:22:32 pm »
Mixed reactions to this then...

Yes I can understand the "not finished" reaction, but those with some sort of intelligence or understanding don't have a problem.

And as has been said, those who aren't in get everything. They don't see the wet windows and get great results on frames, sills, doors, the lot.

I think it is a case of some people being more tolerant, as like I said, even those who were fine with me "preferred the old way if they were honest"
Wouldn't take much to lose them in theory...

Re: Customers tiring of WFP...?
« Reply #36 on: October 27, 2010, 11:31:50 pm »
r the ones you are losing in when u do there windows

Tom White

Re: Customers tiring of WFP...?
« Reply #37 on: October 27, 2010, 11:42:33 pm »

I'm still gaining more work than I'm losing, but I have lost a fair few this year.
Most have said they're not happy with wet or "unfinished" windows.


Maybe these customers, and I bet there's only a very few of them, have just felt the 'pinch' of the current economic climate and cancelled.  But they find it easier to find fault than to say, "I'm sorry, but I can't afford to have my windows cleaned".

I've lost a few, but those have been due to being skint, relationship breakdowns, moving, and lost jobs.  I'm also chasing a few late payers, and I haven't had to do that for a long time.

dazmond

  • Posts: 23923
Re: Customers tiring of WFP...?
« Reply #38 on: October 28, 2010, 12:03:44 am »
im defo finding windows,frames and sills coming up much better than trad and staying cleaner for longer!!i do think some custies would prefer me to dry them off esp in winter as they take hours to dry!

i do blade the odd kitchen window of the old folks if they want to admire their garden!i also make sure i dont wfp doors and doorways in winter as i think this could annoy the odd custy! ;) ;D

to be honest i usually find that squeaky seems to have a glass half empty attitude to things in general!his total bloody mindedness against wfp a few years ago was great!(read his backposts!).classic. ;D ;D ;D

maybe theyve just found a much happier window cleaner that makes them smile eh squeaks?? ;D ;D ;D ;D



regards


dazmond

price higher/work harder!

Newannaive

  • Posts: 320
Re: Customers tiring of WFP...?
« Reply #39 on: October 28, 2010, 12:08:40 am »
Mixed reactions to this then...

Yes I can understand the "not finished" reaction, but those with some sort of intelligence or understanding don't have a problem.

And as has been said, those who aren't in get everything. They don't see the wet windows and get great results on frames, sills, doors, the lot.

I think it is a case of some people being more tolerant, as like I said, even those who were fine with me "preferred the old way if they were honest"
Wouldn't take much to lose them in theory...
this^