[Wc Solutions]

doing my head in!!!!!!!!!!!!!!!!!

we phone up to book in the days work and im finding that 1 in 3 are saying can you leave it this month...

now this isnt customer that dont have a fair bob or 2 or even 3. all big money customers ....

doing my head in big time, this carrys on we are gonna have to let staff go ....

[darren clarke]

to he honest i find i have more problems with the money people than council houses,  a lot of the council i do are on benefits and have more cash then a lot of the private houses

as they aint running 2 cars etc

[landy2]

winter coming they think in there dizzy heads  less day light dont look out of windows that much

[Ian Lancaster]

Many years ago we used to clean weekly.  Then we started getting the same thing 'leave it this week' so the general trend went to fortnightly, with the thinking being they wouldn't be so ready to skip a clean.  That worked for a few years then it started again, so we all started doing it monthly, and told our customers that as we were now leaving it as long as we could between cleans, if they wouldn't have it done we would cancel them.

Now we always try to get new customers signed up to monthly cleans, but if they aren't happy we offer every other month instead.

I can see the time coming when no-one will want it done monthly, so bi-monthly will become the norm.

Keep this up for a few more years and we'll be doing it the American way: once a year

[bobby p]

thing is if you ring up, they glance at the quite clean glass and it gives them a chance to cancel . i have only 1 customer who i ring and i really regret letting this start as they still occasionally forget to open the sidegate. next time they forget im dropping them , besides if you phone anybody to me it sounds like begging

[Wc Solutions]

thing is if you ring up, they glance at the quite clean glass and it gives them a chance to cancel . i have only 1 customer who i ring and i really regret letting this start as they still occasionally forget to open the sidegate. next time they forget im dropping them , besides if you phone anybody to me it sounds like begging

i dont agree with that at all, we phone up so the gates open and money is out for us ... customers like this service and its better in some ways for us as i get pd off with turning up and then they come out and say leave it...

[the bfg]

Many years ago we used to clean weekly.  Then we started getting the same thing 'leave it this week' so the general trend went to fortnightly, with the thinking being they wouldn't be so ready to skip a clean.  That worked for a few years then it started again, so we all started doing it monthly, and told our customers that as we were now leaving it as long as we could between cleans, if they wouldn't have it done we would cancel them.

Now we always try to get new customers signed up to monthly cleans, but if they aren't happy we offer every other month instead.

I can see the time coming when no-one will want it done monthly, so bi-monthly will become the norm.

Keep this up for a few more years and we'll be doing it the American way: once a year

it does appear that the younger generation of house owners/dwellers are less house pround than the older generation when it comes to windows.

I had the can you leave it this time from a custy last week cos money is tight,    this after they have just had a large extention built  and paid £800 for a s.h.i.t.t.i.n.g. machine ( cocker spanial )

[brianbarber]

Suggest avoid calling . It's the perfect situation for custy to cancel.
Maybe text gate access custys only.
All others just turn up and clean.


Regards

Mr B

[the bfg]

Suggest avoid calling . It's the perfect situation for custy to cancel.
Maybe text gate access custys only.
All others just turn up and clean.


Regards

Mr B

so when a potential new custy requests a call the night before coming round     do you refuse them ?

[landy2]

i would try and not ring them gives them a reason to say leave it

but i do agree sometimes you have to i have one i do it to but thats only to leave money out as she gave us code to electric gates

[wezzy32]

so u text them the day b4 and it peas it down the next day what do u do then

[darren clarke]

i have noticed that if you can leave it till the windows are actually getting dirty, u  tend not to get the  not this month crap,   by this i mean, i use to be every 4 weeks and to be honest the windows looked clean  so started to drag out to 5/6 weeks and it seems to work better


if a custy says not this month 2 months running  they dumped

[gewindows]

thing is if you ring up, they glance at the quite clean glass and it gives them a chance to cancel . i have only 1 customer who i ring and i really regret letting this start as they still occasionally forget to open the sidegate. next time they forget im dropping them , besides if you phone anybody to me it sounds like begging

i dont agree with that at all, we phone up so the gates open and money is out for us ... customers like this service and its better in some ways for us as i get pd off with turning up and then they come out and say leave it...

Dont mean to be funny mate, but climb over the gate instead, that way YOU earn. Who runs your business you or them?

[landy2]

you just have to do them thats another reason not to do it

[gewindows]

Suggest avoid calling . It's the perfect situation for custy to cancel.
Maybe text gate access custys only.
All others just turn up and clean.


Regards

Mr B

so when a potential new custy requests a call the night before coming round     do you refuse them ?

I just tell em we dont do that mate, good to see you again last night.

[Newannaive]

i'd rather climb a gate than ring for "not today"

its like knocking on the doors and sayin want them cleaning yea? b4 you clean them, prob 20% would say na

[the bfg]

I always tell my custy's weather permitting,   a little communication goes a long way and as stated they also leave payment out and access to the back of house.

also there are plenty who turn up to clean without calling and the custy still comes and and says leave it this time,  so a wasted journey and fuel.


but at the end of the day its what works best for you and for me providing the best possible service includes letting my custys know the night before  and the feedback from them tells me they are very pleased with this arrangement.

yes you do get one or two who make the excuse but no more than ones who w/cs turn up to without calling.

in fact by speaking to the customer on phone builds a good working relationship,   I know this is not for every w/c especially the ones who find it difficult to communicate with their customers.

[the bfg]

i'd rather climb a gate than ring for "not today"

its like knocking on the doors and sayin want them cleaning yea? b4 you clean them, prob 20% would say na

thing is mate one slip and you fall and injure yourself have even heard about w/cs breaking limbs by climbing over gates / fences  so when you weigh it up is it really worth it.

[bobby p]

thing is if you ring up, they glance at the quite clean glass and it gives them a chance to cancel . i have only 1 customer who i ring and i really regret letting this start as they still occasionally forget to open the sidegate. next time they forget im dropping them , besides if you phone anybody to me it sounds like begging

i dont agree with that at all, we phone up so the gates open and money is out for us ... customers like this service and its better in some ways for us as i get pd off with turning up and then they come out and say leave it...

Dont mean to be funny mate, but climb over the gate instead, that way YOU earn. Who runs your business you or them?

I started doing that,splitting my ladders , but then the hubby accused me of bending his gate when i never actually touched it. its a bit of a shame as the wife is friendly and grateful. BUT as you say , who is it running the business /  best i drop em at  a suitable opportunity

[the bfg]

Suggest avoid calling . It's the perfect situation for custy to cancel.
Maybe text gate access custys only.
All others just turn up and clean.


Regards

Mr B

so when a potential new custy requests a call the night before coming round     do you refuse them ?

I just tell em we dont do that mate, good to see you again last night.

hi mate,

yes was good to see you again although I only just got my lottery on when I left which almost cost me a tenner