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Re: Why 3 cleans ?
« Reply #40 on: October 11, 2010, 01:46:01 pm »
Three cleans is nonsense.

Clean them right first time. I leave a letter explaining that if the windows come up streaky I will come straight back and re-do them free.

Honestly I cannot believe some guys tell customers that their windows will be crap but they still want the money.  ::)

Nathanael Jones

  • Posts: 5596
Re: Why 3 cleans ?
« Reply #41 on: October 11, 2010, 02:36:26 pm »
3 cleans to get the windows right isn't about how long it takes wfp to clean a window,.. but more about how long it will take a newbie to figure out how to work WFP properly!

I do a lot of one off work & first cleans,.. I can honestly say that I never leave a house without checking results, and while I do have to re-clean the occasional pane, I never leave unsatisfied with my work. I also offer a 100% satisfaction guarantee & make a point of telling custies that I'd rather make an extra trip back to re-clean than get a reputation for bad workmanship. I get maybe 1 callback every 2 years,...

If you can't get it right first time, go working with a friendly WFP'er for a couple of days,.. free labour in exchange for knowledge. You can't beat on the job learning.

Nat, maybe as you claim to get windows right first time (and I'm not doubting you), it would help the less experienced guys have a better understanding if you explained your technique.

I have a hot system which is defo a huge advantage on first cleans, and I use quite a high flow rate, about 2.5 litres per minute on first cleans,.. I scrub the frames really well first, all round the house (and give the glass a quick wipe) then go back & do the glass properly without touching the frames making sure to rinse loads. By the time you're on the last window the first few will be dry enough that you can see if you're likely to have problems,.. re-clean any that need it. I use Gardiners SL brushes.


rg1

  • Posts: 1356
Re: Why 3 cleans ?
« Reply #42 on: October 11, 2010, 03:06:30 pm »
Conclusion is - use a dirty brush as well as use water with a purity level in the PPT (parts per thousand)

Make your own mind up if you want to tell the customers its going to 3 cleans to get her windows clean, the other option is - tell her I could just stay here a good deal longer with my minging brush and fairly pure water and keep on cleaning (kid yourself, I’m taking my time even if that confused look on your face tells a different story)

Third option is common sense, if you don’t think so, or agree - well put your brush in a muddy puddle and then clean your customer’s windows and let your TDS keep rising, until you reach your level of……

While I’m here how do you price a 3 bed semi again? And if the owner is from Scotland and the house is in London do I charge London prices or Scottish prices.

Answers on a post card please, idiots need not reply.  :P

(PS I think the 3 clean rule originated from system suppliers to convert the trad cleaner to wfp)


 :) :) :)
The pen is mightier than the sword (and a lot easier to write with!)

james44

Re: Why 3 cleans ?
« Reply #43 on: October 11, 2010, 06:38:26 pm »
Quote
simple solution!just blade the bottoms

Dazmond how dare you suggest blading! ;D

wpclean

Re: Why 3 cleans ?
« Reply #44 on: October 11, 2010, 11:31:24 pm »
I like the idea of just doing a thorough clean first time, and mentioning if there are any problems you will be straight back to put any problems right.

If you do the groundwork first and show you really care about their custom the rest of the cleans will be easy.  ;D

clearlyclean

  • Posts: 477
Re: Why 3 cleans ?
« Reply #45 on: October 11, 2010, 11:39:28 pm »
told my customers about three clean rule and they answered wow at last we gonna get clean windows. ;D

Re: Why 3 cleans ?
« Reply #46 on: October 12, 2010, 06:52:02 am »
just do it right and forget the three clean nonsense, 
as per usual wise words from stu mac ,no need to read anymore replies