I have dealt with Mark Robbins at wintecs since they first started.
I have always found him to be a totally decent, honorable, and obliging guy.
If you speak to him explaining the exact circumstances, he will I am sure try and look at all the angles from his end.
No reputable company, and in my opinion Wintecs is just that, can afford to allow this kind of thing to happen, it could put him out of business.
I have always found their service second to none, and I hasten to add I have no connection with this company whatsoever.