[giftedk]

went round collecting this morning and one of my customers sai she will have to cancel, as the wfp had took some varnish off her windows.  I told her that the wfp should cause no more damage than heavy rain and that obviously they need repainting,to which she agreed that they have not been done in ages.  Never the less she still cancelled and said that i was going to lose a lot of custom if i carry on using the WFP. Has any one else had problems with wooden framesor does this normally happen ?.

[gaza]

YOUR REPLY SHOULD HAVE BEEN NO IM GOING TO GAIN MORE

WORK AND LOSE MOANING OLD FUDDIE DUDDIES LIKE YOURSELF
WHO ARE TO TIGHT TO MAINTAIN YOUR PROPERTY. BYE

   GAZA

[windows_chepstow]

went round collecting this morning and one of my customers sai she will have to cancel, as the wfp had took some varnish off her windows.  I told her that the wfp should cause no more damage than heavy rain and that obviously they need repainting,to which she agreed that they have not been done in ages.  Never the less she still cancelled and said that i was going to lose a lot of custom if i carry on using the WFP. Has any one else had problems with wooden framesor does this normally happen ?.

Gifted,

Sometimes you find that customers who want to cancell you, because they don't like paying will often try to find fault with your work.

Rather than being honest and saying, 'Look, mate, thanks for your work, but we can't afford a window cleaner - they'll come up with some fault with you.

It's only ever happened twice to me, and on the first occassion I gave the lady a grilling.  In the end she told me, 'anyway, I know someone who cleans windows for a fiver', so it wasn't my work, it was my price.

I bet that's the case with you.

[Justin Ruggles]

I never ask why, due to the fact they never tell you the truth.

As for the Varnish what a load of rubbish, like you say it would happen in rain anyway, its just a excuess to get rid of you, as for losing more customers no chance. I have lost about 10 customers this year so far, some have moved or so they say, but the amount i have picked up is way over 100 plus so far.

Justin

[thewindowcleaner1]

You can't please all the people all the time...

You win loads,loose few..

[Londoner]

Tosh is right but it always sticks in my throat when you get dumped or criticised unfairly.
If its justified - fine.

Often you are made to stand there like a schoolboy getting told off by the teacher.

[Sir Squeaky]

It's not stupid saying the brush damaged it, it probably did. :

Heavy rain doesn't scrub frames with purified water.

And she won't be the last to cancel.
None of my customers want it.
I've suggested it and realised I'd ruin my good round.

[windows_chepstow]

I never ask why, due to the fact they never tell you the truth.

I've had a couple of 'nice' cancellations where they've told me they're experiencing financial difficulties and thanked me for my work. 

I told these ones that if they ever wanted me back; I would.

[Ian_Giles]

You'll do more damage with your washer and scrims than you will with the brush, the bristles are way to soft.
Quite apart from which, the varnish or paint would have to be in a dreadfully flaky condition to begin with for it to be lifted off.

Roger is wrong on this one, as almost anyone who has been using WFP for any length of time will tell you
In over 18 months I have lost only 2 or 3 accounts as a result of WFP; Admitedly I didn't have many domestic accounts, only a handful, all my work is Commercial (or was).

Trad methods will cause more damage to frames than WFP, not to UPVC frames, but those frames that are in fact varnished or done with a stain such as Sadolin, these are usually frames where the glass is held in with beading and not putty, so the edges are more or less 'square on' to the glass, this means the edges of the squeegee channel will often come into contact with the beading, and this can mark up and damage the frames.....
But to be honest, who gives a monkeys In 20 years of using trad I've never had a customer so much as mention it...but I have noticed it mind!
And please don't tell me you always have the perfectly cut length squeegee rubber, it still occurs!!

have fun,

Ian

[gaza]

squeak: join the fed  then cus let them fight your corner in a few years time when your signing on cus your customers dont want it ,and the improved regs state you havent a choice.dont forget hse help make the rules we dont.
how can you justify saying the brush proberly did do it ,its not a wire brush you use you know
Dont think Im having a go at you but as the death/injuries drop so will regs tighten cus it  means less work for the hse and by nature less work makes people happier bunnies.

ITS LIKE PEEPS WHO SAY I WOULD NEVER HAVE ONE OF THOSE CARS:its mostly because they couldnt afford it not they dont want one,but accept a lift in one.one moment they wouldnt have one next minute they are seceretly admiring the comfort and speed of one of the cars that they would never have.
nothing as strange as folk.

gaza

[pjulk]

Well said Gaza

I think the reason why a lot of window cleaners don't have a WFP is because of the price.
And i also think that if they could afford one or the WFP systems where cheaper 95% of window cleaners would get one.
Anyway getting back to the subject varnish is like paint when it gets old it starts to flake off.
How many time have we knocked bits of flacky paint off when cleaning windows traditional, Its the same with WFP if its flacky it will come off. The brush head cannot damage it at all if its in good condition as a lot of the brush heads are feathered.
Its down to poor maintainence of the homeowner

Paul

[gaza]

PAUL: In a previous posting I mentioned poor maintaince by home owner.IMnot gloating that Ive a wfp for nearly 4 yrs now{pioneer} glad to here that you are getting on ok with yours,would you go back now Paul? I remember when you bought it. Im willing to give anybody the benefit of my wfp wisdom for free.IF any newbie wants training from canvassing to wfp for the price of b/b plus petrol money to get here and back they are more than welcome Iwill train them trad methods as  well.A full week for free not one day[unless they only need to see wfp
NOTTINGHAM]

gaza

[Sir Squeaky]

You'll do more damage with your washer and scrims than you will with the brush, the bristles are way to soft.
Quite apart from which, the varnish or paint would have to be in a dreadfully flaky condition to begin with for it to be lifted off.

Okey Dokey Ian, you just keep supplying me with £30 offices that you can't do with a brush as the windows are too flaky...