just tried to order a part from brodex, but after 3 years of having the equipment ive been told that they have upgraded to newer models, which is fair enough, they do not stock the parts anymore and will not have the part tooled for me...(what they are really saying is that buy from us, because we change our systems every couple of years, so us customers cant get the parts and have to spend x amout of pounds on a brand new system) because they have decided to make all the older models obsalete.
i spoke to the general manager, she was rude! arrogant, unhelpful, and had no customer service skills whatsoever
ive read a few posts on here about brodex customer skills... or should i say lack of them, but ive just experienced it first hand
my advice ... if you are thinking of getting new reach and wash equipment...... STAY WELL AWAY FROM BRODEX