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EVER CLEAN

  • Posts: 367
Re: BRODEX the worst customer service in the world
« Reply #20 on: August 06, 2010, 04:33:53 pm »
just for info
the spindle on the reel in question was only used for two months and never needed replacing until now
think about this.... if you buy a car for £10,000 will you still be able to buy parts 10 or even 20 years later... answer yes
if you buy a system from brodex worth £10,000 will you be able to buy parts 3 years later...... no
that is my point
service with a shine !

ronnie paton

  • Posts: 3245
Re: BRODEX the worst customer service in the world
« Reply #21 on: August 06, 2010, 05:16:59 pm »
you can still get parts for the systems mine is six years old.

the thing with the hose reel they upgraded it has the old ones went up to scratch.

like some have said if it was the system costing££££££ i could understand but its a hose reel costing very little.

mick hay

  • Posts: 1072
Re: BRODEX the worst customer service in the world
« Reply #22 on: August 06, 2010, 06:34:19 pm »
I got my first system of brodex, had a problem, aired my dissatisfaction at there customer service.

Cut a long story short, they refused to serve me, even though I had just had a system of them and would need spares!!!!!

That was 4 years ago, never used them since and never will

john tomkins

  • Posts: 1639
Re: BRODEX the worst customer service in the world
« Reply #23 on: August 06, 2010, 11:12:27 pm »
just for info
the spindle on the reel in question was only used for two months and never needed replacing until now
think about this.... if you buy a car for £10,000 will you still be able to buy parts 10 or even 20 years later... answer yes
if you buy a system from brodex worth £10,000 will you be able to buy parts 3 years later...... no
that is my point

Hang on a minute.....
You originally said
Quote
after 3 years of having the equipment
Then you changed it to
Quote
was only used for two months

Something doesn't add up ???

♠Winp®oClean♠

  • Posts: 4085
Re: BRODEX the worst customer service in the world
« Reply #24 on: August 07, 2010, 11:14:49 am »
Brodex customer service-.........................................................................................................


Need we say more? ;D

Yeah, where is it? same old story with them, wouldn't touch them with your's Ewan! ;)

advanced

  • Posts: 325
Re: BRODEX the worst customer service in the world
« Reply #25 on: August 08, 2010, 06:26:59 pm »
Go with face lift top poles and top service.