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Nowt you can do about it, you can't force her to have them cleaned. People say one thing and mean another. Just something we learn to live with I suppose.
Quote from: simon knight on August 05, 2010, 06:14:49 pmNowt you can do about it, you can't force her to have them cleaned. People say one thing and mean another. Just something we learn to live with I suppose.its annoying though, I need to get back to charging more for the first clean - its the bare faced lies that get me most. Thats why windies need thick skin though I guess
there has been talk on here of educating customers when they say "can you skip it this time" but what can you say? - they are the customer after all. Got to one today that is a confirmed 8 week only to be told over the phone from abroad (her daughter was in) it was appointment only ?! I said "you wanted an 8 week clean" ..... you know the rest. I'm a bit daft so could someone tell me the best way to handle a situation like that. Tom
Quote from: tom2009 on August 05, 2010, 06:18:06 pmQuote from: simon knight on August 05, 2010, 06:14:49 pmNowt you can do about it, you can't force her to have them cleaned. People say one thing and mean another. Just something we learn to live with I suppose.its annoying though, I need to get back to charging more for the first clean - its the bare faced lies that get me most. Thats why windies need thick skin though I guess Oh yes, the porkies really pee me off too. But you're right, definately charge double for a first clean. I never used to...just took their word for it they'd be regular...now I'm the most cynical window cleaner ever