customers like that think they are always right - annoying cuz your the wc not them, you wouldnt have invested money into something that would do that.
sometimes bad customers like that can give wc a bad name - they will now prob go thru 3 - 4 wc in the next year as more and more wc are changing over to wfp, so they will start moaning that they cant get a wc that doesnt stick around ....