gold what do you use online paypal or just your own bank set up and jack iv had customers saying to me what im i going to do because there banks are not giving them new books when they run out
I give them my bank details. I also give them a unique reference number (door number/housename + postcode).
Make sure your bank shows the reference. Santander doesn't. Co-op do. Don't know about others. Santander expect business owners to be psychic but that's because they are the biggest bunch of idiots I've ever dealt with in customer service - even worse than Vodafone.
Second vote for Santander being the biggest bunch of idiots on the planet. You can't pay in cheques over the counter and have to post them off.
Not totally correct Vince. No paying in over the counter (for cheques or cash) is correct. This was the deal from day one and Santander (then Abbey) were the first and possibly the only bank to offer free business banking for life (excluding Co-op via FSB membership).
However, there is the option to pay in cash and cheques by ATM. Presumably you have a debit/ATM card with the account?
Of course it's not much help if you live a long way from a branch. I can walk to mine in 5 - 10 minutes and always deposit by ATM.
In fact the service was OK for me until they removed the BACS references. It wasn't that they never supplied them. It was their removal of them and the refusal to re-instate them that was the issue for me. I was just starting to gear up my business to receive a lot more payments this way when changed it. I had to scrap about 200 printed letters. It could have been worse. If I had already sent them and had loads of customers paying by BACS, I would have been in trouble not knowing who had paid in some cases. I went to the very top to try to resolve this as someone gave me the email address of the chief executive's PA. Still they would not budge. I even asked them if I should pay my credit card using P Coleman as the reference instead of the 16 digit card number (sarcastically).
It is convenient for me to pay cash and cheques via ATM. The BACS payments now go into a Co-op account. Due to Santander's gross stupidity, I now need two business accounts to run one business. Also, as BACS payments increase and cheques decline, they will be receving less money from my business. If you multiply my little bit by perhaps 100,000 businesses that's a lot of money. Well it is to me. Apparently they can afford it though.
Indeed, if it was easier to deposit cash and cheques with the Co-op, I would probably close the Santander account completely.