[Len Gribble]

Don’t delete his message keep it for evidence oh my English ant that good but pickup on a few words (while ago, which has arisen, builder (he weren’t call bob was he), still wet (3mths), spreading all over the adjoining wall of next doors property) sound someone is take the leak.

http://www.amazon.co.uk/s/?ie=UTF8&keywords=damp+meter&tag=googhydr-21&index=aps&hvadid=4130231323&ref=pd_sl_5l77qzn93c_e

[creighton foyle]

one of the guys on the taping forum (experienced dry liner ) reckons condensation can cause the dabs to show through but that is usually caused by bad ventilation , not your problem in my opinion especially when so much time has passed since you did the job.  if it is your faul (not)t then you will never be able to clean the carpets in a new build ever again as they are nearly all dry lined these days . i think this guy is looking for someone to blame.

[AJB]

I think the real chancer is the builder  . There is a damp problem
within that party wall, be it a leak or rising damp. He must know that
as it is affecting next door. He thinks cleaning company will pay
whatever he quotes, to get off the hook.
The killer line is that the dabbing is spreading which means
moisture is still accumulating.
Go and see them and be very sympathetic, but you must emphasise
that this cannot be caused by cleaning carpets. If you caused it then
all the walls would be showing it.
The builder has convinced them it's your fault, you need to convince them otherwise.

[JandS]

Why are the carpets being cleaned before walls have been plastered.

John

[Raymondo]

The Guy has now had a letter from us denying any liabilty for his walls.


He is a traffic cop so we expect to be pulled over each week to be taken to a weighbridge.

Thanks for your advice everyone.

Ray

[Joe H]

He is a traffic cop so we expect to be pulled over each week to be taken to a weighbridge.

Lets hope not Ray.

[Raymondo]

It looks like he still complaining as we have had a message from him via our web site

In relation to your letter, as mentioned i would like to keep all correspondence via email so i could keep an audit trail, therefore can you please provide me an email address for you so i can direct my messages.

So should I give him our email address.

The letter we sent him had the following.


Your carpets were cleaned on the 19th February 2010 were cleaned to British standard PAS 86: 2008.
That British Standard recommends that the drying times are kept to a minimum of 6-8 hours and a maximum of 12 hours your carpets would have dried in between those times.
Following your telephone call on 2nd June 2010 we visited your home on the same evening and asked you two statements:

1. Were the windows all steamed up after we cleaned the carpets, you said no.
2. Did the house smell musty and damp after the carpets were cleaned, again you said no.

That tells us that there was no problem with the drying of the carpets.

On our visit to your home on 2nd June 2010, when asked, “When did you first notice these dabs on the wall,” you replied, “Six weeks ago”. (We cleaned the carpets three and a half months ago.)
You were present whilst we cleaned the carpets and were therefore aware of exactly how much moisture was in the room and after cleaning the carpets you inspected the carpets and had no concerns.
We have spoken to several plasterers in the town, a large number of carpet cleaners throughout the country and a company that deal with flood restoration after major floods. All stated that there is no way that having your carpets cleaned, and the drying of those carpets will affect the structure and plasterboard in a house.

Therefore we do not take any responsibility or liability for the dabs appearing on your plasterboard wall three and a half months after the carpet was cleaned.

They were not caused by having the carpets cleaned.

Please do not hesitate to contact us with any concerns.


End of letter


Any comments would appreciated on our next step.

Ray and Jackie
 
   

[Joe H]

Hi Ray & Jackie

If you are a member of the Federation of Small Businesses you could work through their legal channel.

You are a member of the NCCA so you could work thro theirs.

I would be VERY careful now what you say in print.
The more you say the more it can be used against you. Less is better from you.

The ball is in his court, you have stated your stance clearly and concisely, let him make the next move but you be thinking ahead - he may challenge you, so whats going to be your action if he does?  Plan now.

[Doug Holloway]

Hi Ray and Jackie,

I agree with Joe, your customers claims are so ridiculous and the builder is just trying to pass the buck.

I wouldn't say anything else at this stage, there appears no evidence whatsoever that your clean led to this problem.

Cheers

Doug

[Raymondo]

Had another message from him through our website today which said.

Mr Austin, i am still waiting for a response from you in relation to you providing me with an active email acount, inn which i can direct any future correspondence to.

End of message.

I am doing nothing until he writes to us.

[clinton]

Hi ray  have you had anyone to have a look at this problem mate?

Its does sound all bizare ray and if it was me i would not even entertain him and would have called his bluff..

Never heard of a complaint like this and if its playing on your mind i would get some advice..

good luck

[murky]

Ray and Jackie'

Just my tenpennuth but when I was with SM we allways put WITHOUT PREJUDICE at the top of all our legal letters, ie report queries, carpet inspection reports, or queries from Insurance Companies or Loss Adjusters. I cant remember why but it seems to exonerate or protect you from a biased angle.

Also in the Terms and Conditions a couple are relevent here;

'Any claim in respect of goods and or services provided by the supplier under the terms of the contract must be made to the supplier within 48 hours from the time of the provision of the goods or services by the supplier(you) and the client allows the supplier every opportunity to rectify or make good the matters giving rise to such complaint.

Any dispute arising between the client and supplier will be reffered to arbitration by an independant arbitrator to be agreed between the two parties, the costs of such arbitration to be borne, in the absence of any agreement between the client and supplier, by the party whom the arbitrator decision is made.'

That last bit is worth it alone, it means that the loser pays and I can tell you personally  they dont usually go after you if they think they are going to have to pay for a report they will probably lose. Get him to get a proper report done by a registered building surveyor that will stand up in Court, not his 'mate', we can all see he wont.

I cant see why he wants to email you all the time, if he wants a trail just write to you, it will get to you. When he writes to you write back saying you have no further interest in the matter unless he provides a report, and dont answer his letters, you dont have to unless it gets legal.

Good luck

Murky

[Raymondo]

Being NCCA member I spoke to the legal team one of the peaks of being a member spoke to a solictor there who was very helpful.

Ran the letter past him that we had sent to the client and the one that we are now going to send.

He suggested taking out the bit about only the only further correspondent we will repond to is a letter from his solictor.

He said that could be seen as confrontational.

We have also spoken to the NCCA in leicester who have said one of the directors will look at it on our behalf.


We are doing the NCCA course again next week with our daughter who is joining the business.

So hopfully we will run this past Paul or Pawlo on the course.
Ray

[murky]

Raymondo,

How did you get on with this little 'problem' then?

We are all dying to know what happened.

Murky

[Raymondo]

Raymondo,

How did you get on with this little 'problem' then?

We are all dying to know what happened.

Murky

We wrote to him saying we would not enter correspondent by email but he would have a write to us instead.

We have NOT heard back from him since. ( I havve coorrectied the speelinhg misstekes)

Ray

[Joe H]

We wrote to him saying we would not enter correspondent by email but he would have a write to us instead.
We have heard back from him since.
Ray

Ray
Have you heard back from him or not heard back from him?.