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How do you 'smell' a bad customer?
« on: August 19, 2005, 09:53:00 pm »
If you've read some of my posts over the past three days you might know I've had a 'run' of bad customers.  To be exact, it's been three.

Two of them told Wor Lass (I think because they knew I would ask questions) 'not this month' (this happened in the same area) and the other was a complete - words fail me - who made us clean 12 years of filth of their windows; then the following month attempted to change the terms and conditions of our service; in their favour.

Anyway, Wor Lass says to never take on a new customer who you have been cleaning their neighbor for a long time.  They've probably seen you every month for 'X' amount of time and when they can no longer see out of their windows they call on you.  Then you clean the 3 inches of filth from them, then they drop you a month or two later.

She also hates the ones that ask to do 'tops only', or those that don't directly question your price.  They say stuff like, 'Remember, you can't get to the windows above the massive conservatory'.

How can you sniff out a bad customer and just say 'no thankyou; too busy'?


Re: How do you 'smell' a bad customer?
« Reply #1 on: August 19, 2005, 10:02:05 pm »
1) Listen to your wife's advice.

2) Trust your wife

3) Don't pay your wife

4) Make sure your wife doesn't have a separate bank account

5 let go of resentment like bowel movement..feel so much better after smell has   gone

Keep your spark up Tosh, I like your "edge".  You're a mod with attitude

Pj

ps You also got flippin' loads of customers!!  Woah!!

P @ F

  • Posts: 6319
Re: How do you 'smell' a bad customer?
« Reply #2 on: August 19, 2005, 10:08:31 pm »
You just never can tell , some of them have seemed really good and turned out to be complete ********, the other ones you think are fools turn out to be so laid back you wonder how they dont fall over !
The only way to tell is take the work and see what happens , if you could see into the future you wouldnt be a window cleaner , you would spend your time picking winning lotto numbers !

 Rich P @ F
I'm so lazy I'm getting tired of it !

Re: How do you 'smell' a bad customer?
« Reply #3 on: August 19, 2005, 10:09:40 pm »
Windowcleaning is my only source of income.
If you have another... I'm not interested

holiday tomorrow.  1 more night chasing the cat

Re: How do you 'smell' a bad customer?
« Reply #4 on: August 19, 2005, 10:16:15 pm »
Wor Lass is demanding that I have a bath and go to bed.

Please behave lads!

Re: How do you 'smell' a bad customer?
« Reply #5 on: August 19, 2005, 10:22:06 pm »
Where ya going? Nowhere that needs an aeroplane I hope?

Not bed... ;)....Yet

Re: How do you 'smell' a bad customer?
« Reply #6 on: August 19, 2005, 10:38:08 pm »
Switzerland

Ya it's true

Yodelohodelidodlidlidooohoooo!!

Re: How do you 'smell' a bad customer?
« Reply #7 on: August 19, 2005, 11:00:04 pm »
Does anybody know a course in Switzerland for training the removal of spots?
I will climb a mountain to show that I really need to get rid of my spots!

In fact I'll climb every mountain ford every stream
but You'll never find a window
that's truly spotlessly clean

Pj

Sir Squeaky

  • Posts: 8341
Re: How do you 'smell' a bad customer?
« Reply #8 on: August 19, 2005, 11:00:56 pm »
Theakstons obviously going down a treat.

I'm on the Castlemane. Cheap Australian gnats urine. :-\

You must be enjoying yourself too Pj. ;D

Re: How do you 'smell' a bad customer?
« Reply #9 on: August 19, 2005, 11:12:24 pm »
Montana
merlot/Cabernet Sauvignon My friend ;) ;)

baldeagle

  • Posts: 251
Re: How do you 'smell' a bad customer?
« Reply #10 on: August 19, 2005, 11:35:50 pm »
Just got back home, and saw the thread steadily declining as usual.

Several doses of "Bass" this evening.

Baldeagle
"John the Window Cleaner."
A business founded during the Elizabethan age.

Sir Squeaky

  • Posts: 8341
Re: How do you 'smell' a bad customer?
« Reply #11 on: August 19, 2005, 11:39:51 pm »
Out clubbing again Baldeagle?

Leave those girls alone! ;D

Re: How do you 'smell' a bad customer?
« Reply #12 on: August 19, 2005, 11:48:37 pm »
Thought you'd all gone to bed!
Old boys!!