Hi all & a very happy new year!!! I do domestic cleaning & was just wondering if you were going too be supplying your customer with a different cleaner as a 1 off or perhaps a few visits do you inform the customer about this or do you state at your first meeting that you may on occasions get a different cleaner? Also if a member of staff leaves you, I know you would have too tell your customer that she will be getting a new cleaner, but do you tend to take the new cleaner to introduce them to the customer or just see if they ask to be introduced to the cleaner?
Sorry too waffle!!
Ta Nat