youv,e got me confused here colin !!! you say a cleaner signed the arm with a marker pen.
was it a loose arm cushion? because that the only way I could imagine him putting a marker on it, providing of course it was the inner cushion and not the material.
did you check on your survey for any form of felt markings on the inner cushions? which of course you should do really, therfore you can take action using preventative methods to avoid the transfer .
the more i think about it the more it intriges me, I wonder if perhaps the cleaner does this on all upholstery, so in the future if it is cleaned by another cleaner and not him , a trap awaits for the unwary , therfore teaching the custy a lesson so to speak. " we should have called the cleaner we had last time" scenario.
this imho is the only logical reasoning behind the practise
any one come up with other reasons?
Geoff