I called a customer tonight for access!
her... what exactly do you do?
me ...I clean the frames and sills and glass!
her ... yes , but what do you do?
me... what do you mean?
her... how do you clean them, as my husband was in last time and he said you were very quick and yiou left the windows wet!!
me ... yes thats right , I use a wfpole system , its quicker and safer and does a good job , but I have had to invest in this method,.... can i ask were your windows and frames clean?
her... yes but my husband says you werent here long
:
me ... I appreciate that we dont take long , but were the windows clean, and were you happy with the previouse cleans when you werent aware ot the method or time taken?
her ... yes, but you were very quick and you left the windows wet
me ... ok ... when you buy a product that is good and you happy with it, do you care how quickly it was made and how it was made?
her ... ok , il give you another chance...(said in a condasending tone)
me... I'm sorry , I'm very busy, I really dont think we can do buisness together....I'v been a window cleaner for 17 years, I have every confidence in my service and standard of work....If you had called me a day or 2 later with a complaint about the standard of work I would have called back and cleaned them again for free.... but I really am humoured buy your reasoning , so I think wel call it a day!
WHY DID THIS HAPPEN?
THEY LIVE IN A NICE HOUSE, he has a good job and is educated , as is she. he just didnt like me having £20 for 15 mins work....
now normally I would have been very apologetic and carried on cleaning her windows, but she was very condasending and spoke to me like a was a piece of poo, her tone of voice was really not very nice, and my reasoning made her feel very silly, which made her even more snooty....lol
anyway 5 mins later , a custie called for a gutter clean... £120... nice one