gave a quote to a customer recently,normally charge £15 for her windows, she wanted her conservatory roof cleaned, she has large 4bed house and the conservatory was P shaped right accross the back,told her price would be £25 and she seemed ok with that. Returned to clean windows and roof which took 2 of us just over an hour, roof was really hard work!!when i knocked for the money she couldnt belive the £25 didnt include the windows aswell!!!She had right ump, didnt have enough money so ill have to pop back. Then i thought, did she expect us to work hard for £5 an hour each???