[davids3511]

what happened to the customer is always right ? after all its their money!

And it's our time ...

Yeah, but the customer is the one who's paying.
It's up to them.
There's nothing in writing.

That's like running a shop, and saying you must buy something.

It's up to the customer.
I wouldn't be dictated to by the window cleaner, and doubt anyone else would do either.

That is a two way street. If the customer simply refuses to see things your way then part company and let them find another cleaner who will bow to their wishes. I wouldn't want to build a business on 'maybe not today's'. Better to prune them out early and replace with better work.

[simbo]

same old bull again!!!! no matter what you say its the customers choice as to wether you clean in the rain or not, not ours and lets face it they are prob thinking there isn't much point anyway, or oh they are still clean anyway or any number of reasons. Truth is 99% could not care less as long as they don't look minging.
its just window cleaning, nobody dies if it don't get done.
simbo

[Neil271052]

LOL

Very good post Simbo and very factual too. 

[AuRavelling79]

Not as simple as that guys. There are those on this forum who clean come rain or shine and they have built a customer base that goes along with the way they work.

I don't work in the rain because I hate it and don't want to. If I wanted to I would take on some custies who would let me.

Just because some of you can't/won't or are too fearful to negotiate reasonable "rainy day" terms with your customers, don't try and tell me it's not possible!

You'll be saying you can't educate custies to go over to wfp next! Oh ... one or two of you might still believe that too.