Dave: I provide all the work, so all enquiries that come in come to me, and if they turn into jobs, I decide who'll get them. We don't have a problem with areas, all the franchisees work anywhere in the whole area we cover, there's no competition for the work as I guarantee to provide as much as they want.
In theory they could all be working in the same street at the same time, side by side on the same row of houses
In reality, I tend to keep the work in "batches" so if one of them is in a particular area he will get any jobs that come in in that area, unless he's got as much as he can handle.
"What happens if no one covers that area at the time of call?" We cover all the areas that our advertising covers, so if someone books us, they get added to the database and get scheduled for when the franchisee is next in that area