[magic1]

customer cancelled other day because of condensation in between double glazing. says that the wfp caused it. can it be? cleaned the windows trad for years and no problem.

[Captain Scarlet]

Its a Broken sealed unit, its impossible for the wfp to do that. Luke

[elite mike]

sounds like she was looking for an excuse to cancel
yeh i agree with luke
mike

[Nathanael Jones]

Ditto what Luke said!

Take a look at this:
http://www.askjeff.co.uk/content.php?id=1

[frames to panes]

I've had exactly the same trouble wfp certainly won't help if a seals gone and possibly might even accelerate the process. I've been accused of filling their units up with water. They don't even think what happens when it rains and can't be bothered to ask how you clean the windows - i'm sure they think it's a pressure washer in my van. :

[rugby]

thats a handy link,might be worth printing that page off to show any customers that complain about condensation in the future

[frames to panes]

http://www.thewindowman.co.uk/misted-up.htm

Here's another.

[Nathanael Jones]

Its all about educating the customer,... but unfortunately some would prefer to believe whet their friend told them than what the pro's say.