[Bill Robinson]

we did  3 bed rooms landing and stairs this morning i thought the carpet was made from dogs hide it had that much dog hairs from 3 dogs and 3 cats the rooms were so cluttered i just got on with the job it would of taken me days to get rid of the hairs. her vacume had broken down must not of vacumed for months i quoted £75 i just got on with it took me 1 hour 45 min i just ignored the hairs left it to the owner. what would of you done.

bill

[Steve Chapman]

Hi Bill,

We find that if the hairs dont come out with vacuuming then we just clean the carpets normally and then go back over with a short nylon bristled deck scrubbing brush and it just drags the loose hair right out. - Does take a little more time but is worthwhile to get a satisfied customer

Its a good idea to show them whats come out as well

regards
steve

[Straker Cleaning]

Found the use of Sebo Duo does trick.

[lands]

Found the use of Sebo Duo does trick.

same here with the envirodri. use it before vaccing and as Rob says show custy how much has come out because you'll never get it all out, especiallt on wovens

[spindle]

sebo works well for me too!

[*paul_moss]

Pete, I knew you would love that machine 

[lands]

I do. Not sure that thewife appreciates the room it takes up in our bed though

Pete, I knew you would love that machine 

[mark_roberts]

Explain the description of the carpets she gave over the phone dosent match her house and I will need to do XYZ extra to achieve a good result which will cost extra and give price.

If she dosent like it she can lump it.

Mark

PS. this only happens once in a blue moon.

[Bill Robinson]

i think i should of given her another quote as soon as i saw it it wasnt  just  the hairs it was the clutter aswell i couldnt get under her ikea bed there wasnt any room to move it so did one width of the wand down the sides i recon i should of said £150 and spent all day on it
bill

[Karl Wildey]

use a host it balls all the hair up, but you would never get rid of all of it

[Joe H]

i think i should of given her another quote as soon as i saw it it wasnt  just  the hairs it was the clutter aswell i couldnt get under her ikea bed there wasnt any room to move it so did one width of the wand down the sides i recon i should of said £150 and spent all day on it
bill

EEKKK!!! £150 for a day - thats one hours charge.

[Bill Robinson]

i usually do well when i do cars i use a newmatic george with no attachment vinegar bottle strokes  

[Bill Robinson]

i think i should of given her another quote as soon as i saw it it wasnt  just  the hairs it was the clutter aswell i couldnt get under her ikea bed there wasnt any room to move it so did one width of the wand down the sides i recon i should of said £150 and spent all day on it
bill

EEKKK!!! £150 for a day - thats one hours charge.

yup thats life for me lol

[colin thomas]

i have one customer who i think doesn't vac from one of my visits to the next and she has 2 dogs and about 5 cats, the carpet is thick with hair/fur, i just pre-spray and give it a good brush with the grooming brush, most of the hair is picked up on the brush and what is left on the carpet she is ok with, she doesn't expect miracles.
she also has a chicken that has the run of the kitchen and a duck just outside the patio door in its own paddling pool
colin
ps funny enough when i go there i have always just had a coffee at my last job and don't need one now!

[*paul_moss]

Colin I hate those jobs and tend to price them out these days as I get wound up doing them.

[maxcarpets]

Colin,

I'm still picking the hairs from your old waste tank!


Regards


Justin

[colin thomas]

paul, i know what you mean but funny enough this one is easy to do, she's not fussy, i don't even move furniture which i normally do, in and out in just over an hour,

colin

[colin thomas]

justin, are you sure it's not feathers from the duck!!!!

[maxcarpets]

That was in the filter, I had to pull the bloody beak out first!l

[Shaun_Ashmore]

Only thing with walking away is that you have booked in a few hours work told other callers that you may not get because of timing that you can't get them in on that certain day and they go elsewhere and you then have lost revenue with a time slot in the middle of the day.

I would carefully explain that you can do what she wants at a revised price or stick to the accepted price and tell her what you will do for that money but just in a sympathetic way as you do want her money which ever option she chooses.

Shaun