I have ordered equipment from America and would recommend it. Value is one criteria, but service and communication is without doubt far better than what some can offer in this country.
There is one c/c supplier in this country who took over c/c forum. I ordered these so called charley pads, I told him I needed them within aweek, as we had a commercial job going pear shaped, guess what they never arrived, why becuse according to a member of his staff, he was ecomoical with the truth he never ordered them! forgot, min qty what a pile of rubbish. Since then I've never gone to his forum or placed any orders.
The "others" we all use, paid for nextday del. Arrived three days later. Asked for VAT invoices, their bloody charging it, never arrived. Have had equipment "lost" on their premises, "too busy at momnet we are getting ready for carpet expo!" They all miss the point, its easier to sell to an existing customer, than finding a new customer.I ordered a truckmount many moons ago, after six weeks, I decided to give them a call. "ooh we've been dreading this call, our MD Robert aka Joe Polish had forgot to order it, "please don't cancel came the screams down the phone, we'll give you a better deal on the your finance agreement, this when I was paying cash, it was fea accomply, their, yes their salesman told me too go to Hydramaster, far better machine and service.
I would say Hydramaster & f Restormate, service is always excellant. Few amongst many I'm afraid.
Regards
Graham