The same thing happened to me , I lost my password. The person on the other end must of had a bad day because they did not help me at all.
I've never known any other response from them in all the years I've dealt with them.
They haven't got a clue what they're doing, and I'm d@mned if I'm going to suffer for it.
Last year they suddenly decided to double my tax bill.
It was actually to get me in advance payments.
I asked about 6 people in 3 or 4 different departments why they'd done so, and not one incompetent could explain why.
I wasted hours and felt ripped off.
The following week I saw Ian in town, and he explained why in about 10 seconds flat. :