Having viewed the posts on obtaining new customers it would be interesting to know the tactics used by cleaners on here in keeping existing customers.
After all it is much cheaper to keep your customers than it is to obtain new so the upmost importance has to be attached to keeping them loyal.
I bet there is a whole myriad of tactics used it would be good if we could share them on here with our fellow cleaners.
Apart from the obvious, do a great job, what would be your number 1.
Mine are keep your data base up to date and re-call every six months on a rota with a simple card
letting them know that cleaning may be due.
News letters are another,doesn't have to be much just whats going on in the industry, free b's are another ,free spot cleaner ask them to ring when a re-fill is required they nearly always ask for a carpet to be cleaned aswell.
Special offers, one room free, limited period only etc
and so on.
What is your secret in keeping you customers loyal.
You know you can share it with us.