We have been going for about 6 mths and a lot of our domestic work is on a large housing development (2000+ homes).
Things are going well (taking on staff etc) but then last night I received this email from a customer
"
Hello Simon,
It is with regret that I mail to inform you that I will no longer require the services of Absolute Cleaning.
My husband and I have discussed this decision at length and decided that the standard of last Friday's clean was really not high enough to continue. In particular was the kitchen and hallway floor, we all walk around the house bare foot and we were still finding that we were picking bits off our feet. Also whatever chemical was used to spread the dirt about gave both myself and my 1 year old itchy feet. On the Saturday morning Toby was still picking up dust bunnies from the floor as well. There were other niggles but as I did say, the floor downstairs was my main area of concern.
I seriously believed that as that was the first clean and that there were 3 of you the standard would be top notch. Standards rarely go up so it is on that basis I have decided to terminate our working relationship.
I am sorry it has taken me this long to talk to you about this but my little boy has been off school all week with chicken pox.
I wish you much success in your business venture for the future.
Regards
Andree Cook
"
She was a bit of a strange one anyoway with various "quirks" as she put it.
The problem is she was recommended to us on a forum for the estate by someone else and clearly a lot of people use this forum as we have had a large number of other clients from it
She has now posted this
Posted - 08/06/2007 : 23:16:50
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Hello, I can certainly relate to your frustration - I have been looking for ages for a decent and reliable cleaner.
First off don't bother with Absolute Cleaning - my husband arrived home the day they had been and asked why the hallway and kitchen floor had not been cleaned..?? They charge £12.50 an hour and use all their products, but whatever they did spray around the kitchen floor didn't clean it very well and game me and my 1 year old itchy feet !!
I now use Belle Casa - the are £9.25 an hour - fully insured and they call their staff 'Housekeepers' rather than just cleaners. So a more personalised service. They will do your ironing as well
http://www.bellecasa.co.uk/index_bellecasa.htmBest of luck.
xx
Good luck
Should we
a: not react at all
b: respond to her privately
or c: reply to her email and post on the forum ourselves as some of the things she has stated on there simply are not true and I told her (as I do every client) that if anything is not right the first couple of times we would come and rectify them for free.
Thank you if you have taken the time to read this.
Your advice please
Simon