With so many people being made redundant at the moment, you can't blame them for canceling life's luxuries. My Dad looks like he's facing the axe and I know that if he had a wc that he paid they would probably go as he won't be able to afford it. The redundancy pay out's are small only letting some one get by for a few months.
I do agree that dropping you by text is a bit low though, it's the easy way out.
Simon.