I cleaned a block of luxury flats a couple of weeks ago WFP. All the residents were delighted except one. She claimed I had scratched the glass on her first floor french windows. These windows have decorative guards coming half way up the windows, they are a pig to clean because the bars run diagonally and there is no space to get the brush in from underneath. The only way to do them, is a bit at a time through the diagonal bars.
She swore that the scratches were not there when she went out, but were plain to see on her return, after I had cleaned the glass.
I was extremely lucky that the scratches were on this window, and not any other.
The scratches were 20 ins long and vertical behind the guard. I was able to demonstrate that it was impossible to move my brush vertically, even for half that distance.
This was the first time these windows had been cleaned since last October. The flats are right on a west facing beach, so you can imagine the state they were in.
The thing is guys, what if she had accused me of damaging one of her normal windows? I would not have been able to prove my innocence.
With most insurance not covering the window we are working on, it could prove to be very expensive.
How can we check for any pre-existing damage when the building has 3 floors,
many of them holiday homes?
If the matter went to court, would they believe you or some toffee nosed client.
I think it's time to make sure we are covered for all risks with our policies. Dai