Was in my local Royal B of S today and was delighted with the fantastic service..........as soon as a queue formed, a couple of staff appeared on the floor, speeding things up considerably, by ensuring everyone was ............in the right queue.........had paperwork correctly filled in...........etc, the difference in customer turnover, was impressive...........they have also shut down their overseas call centres and actually phone you, if you " hit the red line "to call in for a review.
We had our o/d facility increased from £600 to £2000 !!!!!!!!!!!!!