[robert stubbs]

Hi, during  part of  the Workshop at Bromsgrove today it was concluded that if a valid Survey form was not produced during a insurance  claim,  then the claim can be refused.
    What is your interpretation of a valid form,
     Do you get customer to sign the form ?
     Do you give the customer a  copy ?
     Do you use survey/invoice type of form ?
     None at all, if you dare admit it ?


   Regards Rob

[*paul_moss]

Rob, nice to meet you today.
Pau

[Liahona]

I will admit it.   In all the years I have been doing this I have never had a so called " survey" form to sign.  The forms aren't worth the paper they are written on anyway so I dont know how having one would help or hinder a case should you need one.  80 or 90% of the places I clean the client isnt there to be seen, let alone to sign a form.  As far as I know doesn't void any claim I might need to make.  Best, Dave.

[robert stubbs]

 Hi Paul,nice to meet you also.



  Regards Rob

[Robert Watson]

Dave,
I`m still trying to work out why your going on about cleaning roofs?
what am I missing?.
Best
Rab.

[Liahona]

??

[Ian Gourlay]

When I took out my imsurance they were concerned about training.

Years in idustry etc.

No Clause in policy abot filling in survey form although I agree its best practice. plys get client to sign disclaimer form.

As far as I am concerned if insurance company refused to pay and I was liable I would take them to court,##

Hopefully it will not happen

I know Ken Paul Derek will tell of all the cock ups they have seen. They are in a very privlege position.

Which has enabled them to become industry experts. an Kens clean safe message is obviously correct.