[NBwcs]

In your opinion, when making the change from trad to wfp,is it best to leave an explanation letter with your customer,the last clean before changing over or do you think a letter on the very 1st clean is sufficient? Im just concerned that giving them 4 weeks notice gives them time to "get out". Some of my customers only came to me having had bad experiences with wfp and wont take kindly to it. I'll be taking extra time out with these but can see itsnot going to be easy.  Cheers Nick

[Clear Vision]

Just turn up and clean them with wfp and when they come out and ask "what on earth are you doing?" give them the letter then.

If they are out just clean them and pop the letter through the door with your "windows cleaned today sip"

Thats what I did anyway and never had a problem

[marc]

i think i would have the letters ready for when you catch your customer in if there not in just leave your normal chit ,if a couple of months down the road some one moans you can then say they have been done like this for months with out conplaint,hope this helps marc.

[Bazzy1999]

Nick im in the same boat as you.
I gave about 25 letters out to customers ive just cleaned trad way and most were ok but i had 1 said no way so now im just going to do them and when they ask about WFP ill just give them the letter and go through it with them..
Im starting my first Wfp on Tuesday fingers crossed all should be ok..


Bazz...

[Chris Cottrell]

Just turn up and clean them with wfp and when they come out and ask "what on earth are you doing?" give them the letter then.

If they are out just clean them and pop the letter through the door with your "windows cleaned today sip"

Thats what I did anyway and never had a problem

ditto



just do it &  explain after

as far as their concerned thats the way it gonna be

nicely though

Chris

[macc]

Hi Nick.

My advise is go out with some one who is wfp for a few days. Get to know how they use it.

I switched 14 months ago now, if only i knew then what i know now. I took over 15 houses last week & can get first clean up great now, all my new customers thought it was much better. Its not the system of cleaning its the opperator.

Clear Vision hit the nail on the head.

Macc

[jeff1]

I told all my customers before hand and on the first clean I dropped the letter through the door or handed it to them, not one problem, but it all depends on how you get on with your customers, most don't care how you clean them, so long as they get done.

[TDW]

Most people have a life and have more things to worry about than how there windows are being cleaned. All they want is them being cleaned and dont care how.

We all have those who have to much time on there hands normally those who are retired who are looking for something to complain about. Its good to target those ones and explain to them whats going on. I personally didn't explain to everyone just that small section of slightly awkward ones.

[gmcs]

As you know that the most important thing on first cleans with WFP is to get the frames clean. If this is something you used to charge extra for customers will see you as the good guy for not charging  . 

[simon knight]

All customers want is clean windows and how you achieve this is up to you. If they come out and ask, so ok, you explain the wfp method to them but I certainly wouldn't bother with letters etc.

[SHINING EXAMPLE]

Have to say, I agree with Simon.
Too much faffing and preamble may actually serve to engender an apprehension on the part of dear customer!
Show confidence in your new direction. If you do, your customers will share it. Just turn up, pole in hand!

[Paul Coleman]

I lost a few customers at first who didn't like WFP and lost some mysteriously who never said why (though I do suspect WFP).  I did distribute explanation sheets beforehand too.  I think I should have placed more emphasis that on some types of windows, it can take two or even three cleans to do a top quality job as some of them were grumbling after the first clean.  I also ditched some work where the access wasn't suitable for WFP.  In all, I had about a 5% turnaround in customer base before it settled down.  By turnaround, I don't actually mean loss.  I replaced many as I went.

[NBwcs]

Thanks lads,much appreciated.