[Skyglide]

Customer accused me of scratching 2 of his windows today. Put in by Anglian in Oct.
I know it wasn't me.  WFP makes the glass real clean, he is in all day and decides to look out of his landing windows and hey, I get the blame for a few minor scratches!
Bet the fitters said "give me a cheque for your new white plastic windows" and ran. Bet he never saw they had scratched the glass.
My insurance has a £750 excess.
What would you do??

Chris

[Pat Purcell]

Its very unlikely your WFP scratched the glass, more likely that it happened during the builders clean
There has been a few mentions of scratched glass on here do a search and see what others have done but if you are positive you did not do it  then explain to your customer that pure water makes the windows perfectly clean and in addition at this time of year the sun is lower in the sky so any exixting scratches are going to be much more obvious
If that doesn't help hand him your brush and tell him to try scratching the glass with it( as long as your sure he cant)I dont use a wfp so im not sure

[seanmcshane]

ask him to put in writing how he knows it was you, for your insurers.
Tell him they require all evidence relevant to the claim, photographs, times, dates etc.
Until he does that, your insurers are not prepared to do a sausage.
Watch him squirm.
Then dump him because it will never be the same again between you.

[thewindowcleaner1]

I once had a customer blame me for breaking his bathroom window with my WFP, so I went back to view the damage when he was not in, only to find that it was the internal part of the D/Glazing that had broke. so I rang him and he claimed that he had contacted his installers and been told that the damage would have been caused by the brush banging on the wind. I replied that I had been to see a instalation EXPERT and they had told me NO way as it was on the inside and other factors were to blame and I was not willing to take responsability. I HEARD NO MORE about it

So in your case your customer may have tried the fitting company and been buffed of blamming the windowcleaner, tell him (with confidence) that you have seen the scratches and checked with experts and NO way could yur brush have caused the damage and refuse to take the blame, It is then up to him to prove that you caused the damage (you are inocent until proved guilty)
Alan

[rugby]

had two customers try this on,dont even think of takeing the blame for it,i still clean the windows of the customers who tried to get me to pay for their scratched glass,if they realy thought i did it they would have canceld me.

just tell them wfp does not scratch glass,end of.

[Ian_Giles]

Totally agree, WFP isn't goin to scratch glass, its next to impossible with trad too.

I use stainless steel fan jets in my brush and I can't even get them to touch the glass, and even if I could it would be highly unlikely to scratch the glass as there are not any sharp or rough edges.
The bristles  are nylon, the brush head is plastic, none of which is as hard as glass, so how on earth are you going to scratch glass with something so soft?

If he looks through his window and the sun is out on a cloudless day, and the sun is also low in the sky, then every flaw in that pane of glass will stand out, if this was the case then that is probably why he noticed the scratches, but it's virtually impossible for it to have been you.

Be confident and deny it totally, don't be rude to him but stand your ground, and I agree with the idea of giving him your pole & brush and asking him to try and scratch the glass!

Ian

[s.hughes]

I was blamed for scratching glass on a builders clean. I noticed some bad scratches on the glass before cleaning it and told the site agent. He came and had a look and said he would report it and not to worry just clean them and while he gets it sorted out. Who do you think he blamed for scratching it? Me. It cost £6000 to replace the glass (there were quite a few bits and it was in a barn convertion) I never paid over anything but I also wouldnt do anymore work for him as I no longer trusted him.

[Skyglide]

Thanks very much for all your replies.
Just written a letter off to him and that should be the end of the matter.

Feel a lot better now - we all try and do a good job, but dealing with the public there's always the odd one who is a miserable moaning git!

Chris

[dai]

I take Ians point about glass being difficult to scratch. I can't understand how dogs manage it with such ease. I have seen patio doors ruined by dog scratches.
It can only be grit that gets lodged in the claws. Dai

[Majestic]

I did a job and noticed that the window I was working on had been badly scratched. I told the person who then accused me of doing it and trying to get out of it .
I pointed out that it was all around the edges just as if a painter has tried to remove paint that had gone onto the glass.

I have used this in the past

http://www.scratchglass.com/pages/glasspolishkit.htm

for small jobs it is ok

[shammy davis jnr]

tell him to sweet fanny adams off and get a life  punch him on the nose this will give him something else to moan about for a while if he is still at it wrap him in a blanket stuff your pole up his sphinkter then do a runner  lol if only life were so simple tell him to prove it  and if he cant tell him it wasnt you and leave it at that if he says he will sue you tell him is that right then i will counter sue you for slander and defomation of caracter any way the income walk away he will never be the same again

[AuRavelling79]

tell him to sweet fanny adams off and get a life  punch him on the nose this will give him something else to moan about for a while if he is still at it wrap him in a blanket stuff your pole up his sphinkter then do a runner   ...

Moderators! Moderators! Look at this terrible post! It's inciting to violence! 

Besides - if you leave your pole where the sun don't shine then how are you going to support your family? 

[cherubs cleaning]

I was blamed for scratching glass on a builders clean. I noticed some bad scratches on the glass before cleaning it and told the site agent. He came and had a look and said he would report it and not to worry just clean them and while he gets it sorted out. Who do you think he blamed for scratching it? Me. It cost £6000 to replace the glass (there were quite a few bits and it was in a barn convertion) I never paid over anything but I also wouldnt do anymore work for him as I no longer trusted him.

just a few £6000 he he

[shammy davis jnr]

malc you snitch im tellin
thanks mate it must have been my son at five posted that while i was at the ice cream van ,sorry for that old boy
 
would you like a lick off my ninety nine
it has no grass on it un like your lat post lol
did i miss spell snich there sorry grass will be fine
any way im of to enjoy my ice cream will give my boy a row from the medeator about his violent tendences
yours the davis