Another big issue I find is some people have little respect or faith for window
cleaners due to bad experiences.
Just had a phone call today from a lady who began with " sorry I have no
faith in window cleaners due to bad experiences but had your card through the
door etc..."
I explained to her I was registered an insured with local council and would
be willing to give her a demo with WFP.
When I went round to inspect the windows I have never seen so many scratch
marks which was caused by the previous window cleaner. He gave her loads
of abuse which knocked the confidence from her. I used to speak to this lad
but now do not as he has fallen into bad company, even me trying to give him
good advice on his issues did not work. She told me of other experiences she
has had, fortunatley this was dealt by the Police.
I think the w/c trade like any other trade has guys who have no respect
for customers which gives a bad reflection on us good guys that do a good
job. This makes it difficult when pricing jobs as peolpe sometimes link
your work to the standard they may have had in the past.
Well hopefully I've restored some faith with her, she was well impressed with
the standard of WFP comapared to the guy who did Trad ( but this was due
to his method )
And this time did not feel sorry for her like I normally do and quoted high,
got the job
Cheers
Doug