[Bob McKillop]

Been working on a reply to this...
' I appreciate that might be a bit more than your previous window cleaner, but I give the best service.I am regular, reliable, and contactable at any time on home or mobile number. I always do a good job, and am fully registered and fully insured. I use the safest and most effective cleaning methods on the market, and to provide this service I have to charge a wee bit more'

If they still say its too expensive then
'well ma'am I hope the wee man with the 1980's prices comes back to you, but if not then give me a call.' - you have lost them anyway by then!

Any comments/suggestions appreciated.

[Jeff Brimble]

You could try putting in " I would never say I am the cheapest but I am competittive (smile)

[JohnL]

The correct reply is '' I give good value for the money ''   

JohnL

[Jon T.C.]

The reply is "reassuringly so "

[Trevor Knight]

Income £10 house

Expenses

17.5% VAT = £1.50
19% Tax = £1.90
Wages 27% = 2.70
Insurance 1% = 0.10
Equipment and wear and tear 2.5% = 0.25
Travelling costs 5% = 0.50

Total expenses = £6.95

Profit = £3.05 Thats Expensive!!!!

My line is this, I operate a professional service. I am insured, reliable, offer a regular service and can provide references. If you want us to be here not only today but in 1, 5 or 10 years time then you have to pay for what you get.


It's their choice, one thing is for sure, I will not cut my own throat to make someone else happy!! Lets face it, they can move house in a few months, decide not to continue, get a cheaper window cleaner all sorts of options, so if they are with you then make sure they pay for your services!

Trev

[Majestic]

I just say thats the price , phone me if you want them cleaning.  I dont get into discusions with them about my prices, theres lots of people out there who need a window cleaner

[Bob McKillop]

Thanks guys - Will amend accordingly. Unfortunately what you really want to say is b****r off then!