I am new to WFP & as such have never used any other pole apart from the one I bought from Gardiner's, so I can't really compare it to anything as yet.
However I have to say I am extremely happy with my choice & will defo go back to them for more stuff.
Kirsty is brilliant, she doesn't push you into buying stuff & on occasions has even told me to hang fire & see how I got on before spending any more money in case it became a bit of a white elephant. Now that's what I call good service.
Some have complained on this forum that they can't get hold of her. In my experience if you leave a message on her answering machine she will more often than not call you back that same day.