[james peters]

I don’t know why this phrase winds me up so much….”We’re ok for now but maybe next time”….
Nah you’re alright,do them yourself.Sling your hook.
Bad payment is the worst one though.I swear some people just wouldn’t pay unless they were chased up for it.Some genuinely forget and that’s fair enough but others just take the absolute p1ss 🤬

yes... with some it is deliberate.... they wait until the reminder , then pay a few days later... I dumped one this week for that reason
I now have no stragglers for payment on my rounds .

One thing i have found also , is to make sure the bill goes into the letter box and not into a customers hand .
you give them the bill, and whilst they are talking to you , they fold it into the size of a stamp , and put it in their pocket to be forgotten 

[markymark]

I don’t know why this phrase winds me up so much….”We’re ok for now but maybe next time”….
Nah you’re alright,do them yourself.Sling your hook.
Bad payment is the worst one though.I swear some people just wouldn’t pay unless they were chased up for it.Some genuinely forget and that’s fair enough but others just take the absolute p1ss 🤬

It's the attitude that irks me. The fact you tell the customer it's a clean every X weeks, rain or shine, they agree to it, then they decide somewhere down the line that they're after a more ad hoc basis. Usually at short notice and when it's been bad weather. Sure thing, I'll just move you to my special customer folder.... marked "Bin".  Try telling your bank that you're going to wait a few days before deciding whether you want to pay your mortgage and see where that gets you