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Amazin

  • Posts: 221
Made a mess on their carpet:(
« on: July 19, 2022, 11:01:52 am »
I was doing the insides, because it was so hot out there the rubber feet of my step ladder melted and caused some stains on their carpet after I brought in.

I already phoned my insurance and was told the it's not worth it if the damage cost doesn't exceed £250.

I found a carpet cleaner who's happy to with £40 and I'm happy to pay that but he's not confident that he can completely remove it.

I'm just thinking what if he can't completely remove it and the customer is still not happy? Would you pay for a new carpet?

NWH

  • Posts: 16952
Re: Made a mess on their carpet:(
« Reply #1 on: July 19, 2022, 11:11:32 am »
Firstly £40 that seems very cheap and cheerful and secondly yes you should be buying them a new carpet for that room,if that happened in my house I would insist on a new carpet.

zesty

  • Posts: 2452
Re: Made a mess on their carpet:(
« Reply #2 on: July 19, 2022, 11:12:23 am »
Just see how it comes up, then you can come to an arrangement with the Customer, they might not be bothered enough to want a new carpet.

dd

  • Posts: 2568
Re: Made a mess on their carpet:(
« Reply #3 on: July 19, 2022, 11:16:54 am »
The customer would be entitled to a new carpet if cleaning does not restore it to a good standard.

I am guessing it is a hallway carpet so hopefully not too large an area.

If I use steps/ladders inside I put down a sheet/towel to protect the carpet. Only something I encounter on rare occasion.

Granny

  • Posts: 823
Re: Made a mess on their carpet:(
« Reply #4 on: July 19, 2022, 11:46:22 am »
That looks simple enough for an experienced carpet cleaning professional.
You'd be surprised what a careful expert can do with the right chemicals and kit.
I wouldn't worry too much about it.

AuRavelling79

  • Posts: 25382
Re: Made a mess on their carpet:(
« Reply #5 on: July 19, 2022, 11:51:02 am »
I was doing the insides, because it was so hot out there the rubber feet of my step ladder melted and caused some stains on their carpet after I brought in.

I already phoned my insurance and was told the it's not worth it if the damage cost doesn't exceed £250.

I found a carpet cleaner who's happy to with £40 and I'm happy to pay that but he's not confident that he can completely remove it.

I'm just thinking what if he can't completely remove it and the customer is still not happy? Would you pay for a new carpet?

Why not put this in the carpet cleaning section and ask their advice?
It's a game of three halves!

Steven Biggs

  • Posts: 1350
Re: Made a mess on their carpet:(
« Reply #6 on: July 20, 2022, 12:18:21 am »
Should have used ladders with spikes on . No issues then .

G Griffin

  • Posts: 40745
Re: Made a mess on their carpet:(
« Reply #7 on: July 20, 2022, 01:25:17 pm »
I'd claim off them for their carpet melting your steps.
What have they said about it? It doesn't look that new so offer them a few quid or a few free cleans if they are not happy but tell them you'll no longer be able to do insides.
Better still, buy them a cheap rug  ;D.
⭐⭐⭐⭐⭐⭐

DJW

  • Posts: 1008
Re: Made a mess on their carpet:(
« Reply #8 on: July 20, 2022, 06:46:17 pm »
Underlay, Underlay! Fix it pronto!

colin bird

  • Posts: 1189
Re: Made a mess on their carpet:(
« Reply #9 on: July 23, 2022, 06:27:40 pm »
sorry to hear of your mishap,possibly a lesson learnt,working inside of houses is fraut with danger,you also cant earn decent money doing insides (in my opion ).
when im asked about doing insides i guide the customer to buying a window karcher vac.
that works for me

SB Cleaning

  • Posts: 4287
Re: Made a mess on their carpet:(
« Reply #10 on: July 23, 2022, 06:40:30 pm »
sorry to hear of your mishap,possibly a lesson learnt,working inside of houses is fraut with danger,you also cant earn decent money doing insides (in my opion ).
when im asked about doing insides i guide the customer to buying a window karcher vac.
that works for me
Total nonsense,  you can earn decent money doing insides...
I charge 50% extra the price of the outsides for doing insides and im pretty quick so always a good earner and in crap weather its a godsend to be inside...
You are either slow at trad or not charging enough!

zesty

  • Posts: 2452
Re: Made a mess on their carpet:(
« Reply #11 on: July 23, 2022, 07:35:52 pm »
sorry to hear of your mishap,possibly a lesson learnt,working inside of houses is fraut with danger,you also cant earn decent money doing insides (in my opion ).
when im asked about doing insides i guide the customer to buying a window karcher vac.
that works for me

You can earn well doing inside work, you just charge more.

NWH

  • Posts: 16952
Re: Made a mess on their carpet:(
« Reply #12 on: July 23, 2022, 08:03:21 pm »
I agree I like inside work and as others have said charge more than the outside price it’s easy money if you know how to use a squeegee properly,that’s the thing many window cleaners don’t.

colin bird

  • Posts: 1189
Re: Made a mess on their carpet:(
« Reply #13 on: July 24, 2022, 07:23:37 am »
sorry to hear of your mishap,possibly a lesson learnt,working inside of houses is fraut with danger,you also cant earn decent money doing insides (in my opion ).
when im asked about doing insides i guide the customer to buying a window karcher vac.
that works for me
Total nonsense,  you can earn decent money doing insides...
I charge 50% extra the price of the outsides for doing insides and im pretty quick so always a good earner and in crap weather its a godsend to be inside...
You are either slow at trad or not charging enough!

You obviously didn't read all of my post as it reads  IN MY OPINION

SB Cleaning

  • Posts: 4287
Re: Made a mess on their carpet:(
« Reply #14 on: July 24, 2022, 10:33:41 am »
sorry to hear of your mishap,possibly a lesson learnt,working inside of houses is fraut with danger,you also cant earn decent money doing insides (in my opion ).
when im asked about doing insides i guide the customer to buying a window karcher vac.
that works for me
Total nonsense,  you can earn decent money doing insides...
I charge 50% extra the price of the outsides for doing insides and im pretty quick so always a good earner and in crap weather its a godsend to be inside...
You are either slow at trad or not charging enough!

You obviously didn't read all of my post as it reads  IN MY OPINION
Your post was ridiculous IN MY OPINION...
Telling customers to get a Karcher vac ;D they're $hit!!
Fraut with danger?  What danger? More can go wrong cleaning outsides ;D

Shrek

  • Posts: 3931
Re: Made a mess on their carpet:(
« Reply #15 on: July 24, 2022, 11:18:13 am »
sorry to hear of your mishap,possibly a lesson learnt,working inside of houses is fraut with danger,you also cant earn decent money doing insides (in my opion ).
when im asked about doing insides i guide the customer to buying a window karcher vac.
that works for me
Total nonsense,  you can earn decent money doing insides...
I charge 50% extra the price of the outsides for doing insides and im pretty quick so always a good earner and in crap weather its a godsend to be inside...
You are either slow at trad or not charging enough!

You obviously didn't read all of my post as it reads  IN MY OPINION
Your post was ridiculous IN MY OPINION...
Telling customers to get a Karcher vac ;D they're $hit!!
Fraut with danger?  What danger? More can go wrong cleaning outsides ;D

You could trip over the cat maybe?

SB Cleaning

  • Posts: 4287
Re: Made a mess on their carpet:(
« Reply #16 on: July 24, 2022, 11:27:29 am »
sorry to hear of your mishap,possibly a lesson learnt,working inside of houses is fraut with danger,you also cant earn decent money doing insides (in my opion ).
when im asked about doing insides i guide the customer to buying a window karcher vac.
that works for me
Total nonsense,  you can earn decent money doing insides...
I charge 50% extra the price of the outsides for doing insides and im pretty quick so always a good earner and in crap weather its a godsend to be inside...
You are either slow at trad or not charging enough!

You obviously didn't read all of my post as it reads  IN MY OPINION
Your post was ridiculous IN MY OPINION...
Telling customers to get a Karcher vac ;D they're $hit!!
Fraut with danger?  What danger? More can go wrong cleaning outsides ;D

You could trip over the cat maybe?
    ;D