[Splash & dash]

I desperately want to get rid of some rubbish customers.

I'm just not convinced that you can build a medium to large window cleaning business without some crap.

Maybe I'm wrong??

Refining a round is an ongoing job as some good customers can turn into problematic ones and need to be replaced.

[Richard iSparkle]

Well, these last few weeks ive picked up about 20 new customers and alas im over a week behind now. I need to start dumping some.

Just wondered what is people criteria for dumping

Im thinking of dropping customers but not sure who to drop first lol

1. Tendancy to skip or leave gates locked
2. Ball acher - back pack job or awkward angles etc, one that gets you sweating and swearing
3. Poor parking
4. Slow payer
5. Underpriced
6. Out of the way

What do you reckon ? when does a customer become a candidate for dumping  and what order would you drop them. Its quite hard to let go of some because they may be great payers but a bit underpriced or a pita etc.

Ive gone through and dropped 6 serial skippers and a dog poop garden but now im a bit stumped on who need to go next...

locked gates aren't a problem for us. we just charge full price if we could get access or not.

we've made the journey. we cant replace them on the day.

if they aren't happy they cancel themselves or they remember to unlock a gate

plenty just pay us though

[Jonny Swirljet]

I think one needs to be prudent about "dumping customers" at this time as the full extent of the current lock down hasn't even started to be felt financially yet.  If a second corona virus wave materialises you might actually find your services will be no longer required due to a belt tightening exercise by a cash strapped public. 

I've noted on this forum an atmosphere of windies metering out instant justice for petty fopars committed by customers. I feel there may be a  more Freudian explanation to account to this hostility towards customers, and one can get counselling for this.

In the cold light of day when your customer list has been decimated by a catastrophic recession - all those £10 every six weeks customers you dumped because you didn't like the cut of their jib could have put food in your belly   

[Ooooooog]

Fopar?
Mangetout?

[dazmond]

I think one needs to be prudent about "dumping customers" at this time as the full extent of the current lock down hasn't even started to be felt financially yet.  If a second corona virus wave materialises you might actually find your services will be no longer required due to a belt tightening exercise by a cash strapped public. 

I've noted on this forum an atmosphere of windies metering out instant justice for petty fopars committed by customers. I feel there may be a  more Freudian explanation to account to this hostility towards customers, and one can get counselling for this.

In the cold light of day when your customer list has been decimated by a catastrophic recession - all those £10 every six weeks customers you dumped because you didn't like the cut of their jib could have put food in your belly   

I dont think things will get that desperate.....certainly not for me anyway.......

I very rarely dump a customer.......its only a few every year that I say goodbye to as most are good customers.....

[MrChurchMouse]

Unless I didn't like the customer very much as in perhaps they were a bit rude or something then I most likely wouldn't drop anyone for the reasons mentioned here in the original post.  I usually only drop people if they miss three cleans in a row or if they don't pay a time or two and then ignore a note /text querying it. 

[Shrek]

Usually it’s just dog poop gardens & people who require a payment reminder txt and choose to ignore it. under no circumstances do I accept this especially if I txt them the day before.