[Andy Staley]

Hi guys,

I cleaned these carpets on 30th August - an end-of-tenancy clean. Can't remember what they were made of.  Customer has just sent me these photos as their agent is not happy and they think it is a chemical mark. (I thought I had also taken some photos at the time but can't find them. ) Carpet was grey colour, and these marks are a darker grey.

I used Prochem Power Burst as a prespary. The carpets were very very dirty. I used Prochem Fibre and Fabric in my extraction machine. No other chemicals were used. On completion I noticed these marks - one was the same shape as the small rug that had been on top of it, and the other an S shape, kind of like my extraction machine hose.

The water out of the tap was pretty hot but not boiling.

At the time I assumed it was that the carpets had been so dirty (ie the same colour as the mark under the rug) that me cleaning them had just emphasised these existing marks. I tried to clean them again at the time but there was no difference.

Any suggestions on how I might resolve this welcome.

Thanks
Andy

[homenclean]

How clean is your solution hose?  Could be soil transfer from that especially if the hose is dirty  and becomes coated in power burst seen similar when I do Indian restaurants. I now have designated hose sets that I take to the Indian and fish restaurants I clean.

John

[Robin Ray]

For the
Did you prespray over the top of your extraction hose? If so this area could have been missed with prespray, and therefore not cleaning as a result. or.....
If you were using hot water the extraction hose (being hot) could have dried the prespray at that point before you could extract it out.
If either of these could be a possibility just prespray and extract again.

Another possibility is a hot solution line could have created a groove in the carpet, the same way an iron flattens  fabric.

As for the area under the table, could this be just a difference in the pile? one area being flattened and the other standing up more. If so just rake over with a grooming brush.