[macc]

I politly say that will be ok this time, explain to them as its a 4 week price next time it will be 50% extra but it wont happen again. It cost time to turn up to be told "not this time" & time is money.

If i get a comment back i make the comment back asking how they would feel if the old man turned up for work & the boss walked out & said not today mate, see you tomorrow. 

Its not very often it happens but after my response get told to carry on. 

If they are having work done or windows replaced etc, thats fair enough.

Macc

[carl stanton]

how would they like it if when they got to work was told that was not needed today, i think most would walk if could get another job , so same for us the service agreed was priced monthly or whatever! it effectivlly cost you when they say not this month please, time and time again

[windows_chepstow]

After a spate of 'Not this month, mate' last year I got a 'cob on', and printed on my chits my terms and conditions of service, which basically says I come once per month, unless they have arranged other terms and conditions.

It's rare I get someone who says 'Not this month, mate', now, and if I do they're normally new customers who haven't had our chit.

If anyone ever says the equivallent of 'not this month'; we drop them.  I sometimes discuss this with the potential ex-customer, but usually, I just drop them.

I think it's really cheeky, when you've previously agreed your terms and conditions and then the customer attempts to change them in their favour.

[ronaldo]

Sometimes the customer has a genuine reason for not wanting a clean i.e work in garden etc etc or frames being repainted, but if they just come out with sorry not this month i just say sorry you,ve just been crossed off my list and bid them good day.

[cybersye]

After a spate of 'Not this month, mate' last year I got a 'cob on', and printed on my chits my terms and conditions of service, which basically says I come once per month, unless they have arranged other terms and conditions.

I do the same, I also give an approx next due date (ie; the earliest i will next visit) in some cases, and my chit also states I need a  min. 24 hr notice of cancellation , no notice = I turn up, clean windows and expect to be paid,  afterall you'd be expected to cancel a dental or doctor appointment if you werent going to be able to attend would'nt you?

[JM123]

If its a case of can you do them later, I will call back and do them provided I have the time.

If its a don't do them this month because I just don't want to pay you, there's a 25% surcharge on the next month.

If it happens more than twice in any 12month period they end up looking for a new wc.

It happened a couple of times but in one way its a good thing as it encourages me to get rid of bad customers in exchange for good customers

[S Ball]

thanks guys me and my boss will give them 1 more try and if the same reply wiil BLACK list them lol!!!!!!!!!