Cheers , I bought mine in may last year and by July it was solidly stuck. Iv left it in ever since because I don’t want to break it and then not be able to work
That is unusual to become stuck so quickly - this really needs to be replaced. If you use the above method the gooseneck will come apart. We can then send you a replacement part under warranty.
If you want to send the pole (or just the top section) back to us we will get the the workshop to remove this for you using this method and replace with a new gooseneck part - all at our cost under warranty.
Well, as they say in Egypt 'You can't say Pharaoh than that'
P.S. Alex, when are you bringing out your new Xtreme Dupont brush?