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brynley

  • Posts: 283
sorry i'm late with payment i'm on holiday
« on: May 30, 2017, 04:33:28 pm »
does my head in when they were not on holiday when I cleaned them, but go on holiday knowing I haven't been paid and I have to wait, does this happen to others

Lee Pryor

  • Posts: 2287
Re: sorry i'm late with payment i'm on holiday
« Reply #1 on: May 30, 2017, 04:41:59 pm »
Go Cardless.

Problem solved
The best way to predict the future is to create it.

M & C Window Cleaning

  • Posts: 1581
Re: sorry i'm late with payment i'm on holiday
« Reply #2 on: May 30, 2017, 05:29:22 pm »
I've always got others paying for two cleans who have come back off holiday so it sort of balances it out.  But as you say it is a bit frustrating

nathankaye

  • Posts: 5366
Re: sorry i'm late with payment i'm on holiday
« Reply #3 on: May 30, 2017, 09:02:21 pm »
It can be a bit frustrating, but if they pay when they come back or double on next clean it shouldnt be a major hassle. If they are repeat offenders at delaying payment quickly replace the work as soon as able.
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Stoots

  • Posts: 6214
Re: sorry i'm late with payment i'm on holiday
« Reply #4 on: May 30, 2017, 09:05:51 pm »
I really dont mind if the odd customer is late paying, as long as they pay in the end its not really a problem. If they all did it ii might struggle, but no big deal if a custy takes a week or two or three to pay, as long a s theyve paid by the time im next due im not really bothered when they pay.

SB Cleaning

  • Posts: 4287
Re: sorry i'm late with payment i'm on holiday
« Reply #5 on: May 30, 2017, 09:50:55 pm »
I really dont mind if the odd customer is late paying, as long as they pay in the end its not really a problem. If they all did it ii might struggle, but no big deal if a custy takes a week or two or three to pay, as long a s theyve paid by the time im next due im not really bothered when they pay.
I see it like this too.


Johnny B

  • Posts: 2385
Re: sorry i'm late with payment i'm on holiday
« Reply #6 on: June 03, 2017, 07:53:26 am »
I have no problem with customers paying after they have returned from holidays.

Seems better than being asked not to clean them while they are away isn't it?

John
Being diplomatic is being able to tell someone to go to hell in such a way that they look forward to the trip.

Dave Willis

Re: sorry i'm late with payment i'm on holiday
« Reply #7 on: June 03, 2017, 08:49:43 am »
Better than this one I texted yesterday.

Hi, Lisa, your windows are due again today only I can't pick up the last three payments on my bank statements, if you have paid then that's fine but could you give me the dates you paid and I can tick you off.

"hi Dave, we haven't lived there since the beginning of February, sorry forgot to tell you"

Dry Clean

  • Posts: 8866
Re: sorry i'm late with payment i'm on holiday
« Reply #8 on: June 03, 2017, 09:23:51 am »
I have no problem with customers paying after they have returned from holidays.

Seems better than being asked not to clean them while they are away isn't it?

John

Agreed, I have a customer that goes away for 4 months over the summer but still wants the windows cleaned even
though she's not there, she settles up when she returns.
That said if I wasn't such a mug I would leave them until she returns and charge her for the  4 cleans. lol.