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duncan h

  • Posts: 1875
switch to 8 weeks
« on: November 10, 2016, 08:53:37 pm »
Had a few customers asking to switch to 8 weeks from 4. Or every 2 months instead of 1.
Don't want too many doing that. I would ask for extra but I know they will jack in.
One house is massive  with Range Rover etc. Cant see them short for Christmas

tlwcs

  • Posts: 2087
Re: switch to 8 weeks
« Reply #1 on: November 10, 2016, 09:11:02 pm »
Charge extra. Tell them you can replace them with someone who pays/uses you monthly.  Charge 50% more. It's you that runs your business, not them.
Tony


G Griffin

  • Posts: 40745
Re: switch to 8 weeks
« Reply #2 on: November 10, 2016, 09:44:48 pm »
One house is massive  with Range Rover etc. Cant see them short for Christmas
Now there's two sentences that go hand in hand.
Put up your prices but give them a food parcel.
Be reet.
⭐⭐⭐⭐⭐⭐

nathankaye

  • Posts: 5366
Re: switch to 8 weeks
« Reply #3 on: November 10, 2016, 09:52:19 pm »
For 14/15 yrs all my work has (probably same as yourself) always been 4wkly. Certainly since i went wfp, its been easier to be exactly 4wks. Cleaning clean windows. Im begining to wonder when my customers get wise and ask to go longer.
When it does, i was thinking of charging a fraction more and then taking on new work monthly. Kinda a rotation of old work eventually going longer than 4wks and new work 4wkly. If that makes sense
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AuRavelling79

  • Posts: 25309
Re: switch to 8 weeks
« Reply #4 on: November 10, 2016, 10:09:46 pm »
What Tony says is absolutely right.

I offer both 4 and 8 weekly and accommodate even longer on request for larger stand alone properties.

I say "As that is a longer spread between cleans then obviously twice as much dirt and birds muck will bake on and harden over the longer period. So I will have to spend more time getting the windows up to the right standard each time and the price will have to go up by (25/33/40/50%) to reflect that."

The actual percentage depends upon how much I want to keep the custy but usually -let's say it was a £15 job then I'd go up to £20.

The two most recent ones went from £14 to £18 and a £30 to £40.
It's a game of three halves!

windowswashed

  • Posts: 2574
Re: switch to 8 weeks
« Reply #5 on: November 10, 2016, 10:16:26 pm »
For 14/15 yrs all my work has (probably same as yourself) always been 4wkly. Certainly since i went wfp, its been easier to be exactly 4wks. Cleaning clean windows. Im begining to wonder when my customers get wise and ask to go longer.
When it does, i was thinking of charging a fraction more and then taking on new work monthly. Kinda a rotation of old work eventually going longer than 4wks and new work 4wkly. If that makes sense

Just keep too much work so you're rarely on time with the monthly's  so they aren't expecting you on a regular day or date so it feels longer between intervals  :) Also becomes a challenge tryng to play catch up with work  ;D

Stoots

  • Posts: 6189
Re: switch to 8 weeks
« Reply #6 on: November 10, 2016, 10:20:21 pm »
I plan on going 8 weekly  eventually and only 8 weekly. Charging 50% more equals more profit. Just need a big marketting drive to get there.

Arnold Palmer

  • Posts: 20715
Re: switch to 8 weeks
« Reply #7 on: November 11, 2016, 01:29:12 pm »
Cleaning clean windows. Im begining to wonder when my customers get wise and ask to go longer.

Your mindset is all wrong. Cleaning clean windows benefits them too. Your service offers constantly clean windows (pretty much), that is how the system works best.

If they want to wait longer between visits, the windows will be dirtier and will take you longer to clean.

Charge more.
They're eeeting the dogs.
They're eeeting the cats.
They're eeeting the pets,
of the people who live there.

p1w1

  • Posts: 3873
Re: switch to 8 weeks
« Reply #8 on: November 11, 2016, 05:40:06 pm »
Soupy is absolutely right .. I offer monthly or 2 monthly, with a new customer i always say if you want consistently clean windows and frames then you should go monthly if you want maintained windows and frames keeping them generally clean then i advise 2 monthly but as above i charge more for 2 monthly around the same as Mr Gold .
I think it works both ways you charge more for a 2 monthly clean but a regular monthly clean on a lot of house is a case of a quick go over and job done so you can fly through them.
I also think that the customer feels you are giving them honest advice on what to expect with their chosen cleaning schedule.

M & C Window Cleaning

  • Posts: 1581
Re: switch to 8 weeks
« Reply #9 on: November 11, 2016, 07:37:41 pm »
Soupy is absolutely right .. I offer monthly or 2 monthly, with a new customer i always say if you want consistently clean windows and frames then you should go monthly if you want maintained windows and frames keeping them generally clean then i advise 2 monthly but as above i charge more for 2 monthly around the same as Mr Gold .
I think it works both ways you charge more for a 2 monthly clean but a regular monthly clean on a lot of house is a case of a quick go over and job done so you can fly through them.
I also think that the customer feels you are giving them honest advice on what to expect with their chosen cleaning schedule.

I pretty much do the same.

robbo333

  • Posts: 2418
Re: switch to 8 weeks
« Reply #10 on: November 11, 2016, 09:05:22 pm »
I just clean every 8 weeks and it works well for me. I would say go for it and up your price about a third. The windows will be slightly more dirty (although it depends on the property) and so it is fair and reasonable to ask for more money to cover the extra time. If you think the custy won't like it then bye bye custy, custy bye bye.  ;D
"Thank you for calling: if you have a 1st floor flat, mid terraced house, lots of dogs, no parking, no side access, or no sense of humour, please press hold!
For all other enquiries, please press1"

dazmond

  • Posts: 23923
Re: switch to 8 weeks
« Reply #11 on: November 14, 2016, 10:08:19 am »
ive lost a few customers over the years when they switch to 8 weekly to save money then i add a bit extra on top even though theyll be saving in the long run. ::)roll

suits me as i really cant be bothered with them anymore.they dont value your service(even though you ve been cleaning for them for many years)and usually further down the line they come back to you at the higher price anyway.not always though. ;D
price higher/work harder!

johnny bravo

  • Posts: 2697
Re: switch to 8 weeks
« Reply #12 on: November 16, 2016, 08:59:09 pm »
i know people want to save , everything goes up.       I like it when ustomers canell,  then half a year later they ask you to do them again.      If i dont like them  i say , sorry i have too many Regular customers here now.    or ill say ,  I can do them 2 monthly ill just give  a higher price.    Take it or leave it.         There is the odd one i would not take back on if they left  me.

I had one Asian the other day,      winters here   can i ancell them till spring.        OK i said being very proffesional.     Bas???d,
we would be on dole if everyone thought this way.        Winter to spring = no work.      This is not seaseonal.

SeanK

Re: switch to 8 weeks
« Reply #13 on: November 16, 2016, 09:43:56 pm »
ive lost a few customers over the years when they switch to 8 weekly to save money then i add a bit extra on top even though theyll be saving in the long run. ::)roll

suits me as i really cant be bothered with them anymore.they dont value your service(even though you ve been cleaning for them for many years)and usually further down the line they come back to you at the higher price anyway.not always though. ;D

Usually when customers start trying to save money its only a matter of time before they go to someone cheaper.
I had one cancel a few weeks back who had asked to go 8 weekly a year or so back, her excuse was she had decided to give this guy a go because he could clean them every 4 weeks. lol.

Tom White

Re: switch to 8 weeks
« Reply #14 on: November 17, 2016, 12:51:53 am »
Had a few customers asking to switch to 8 weeks from 4. Or every 2 months instead of 1.
Don't want too many doing that. I would ask for extra but I know they will jack in.
One house is massive  with Range Rover etc. Cant see them short for Christmas

We've done this for years now; charge more, but at a longer cleaning frequency.  Use the longer cleaning frequency as a selling point.


Tosh

  • Posts: 2964
Re: switch to 8 weeks
« Reply #15 on: November 17, 2016, 08:46:13 am »
Had a few customers asking to switch to 8 weeks from 4. Or every 2 months instead of 1.
Don't want too many doing that. I would ask for extra but I know they will jack in.
One house is massive  with Range Rover etc. Cant see them short for Christmas

This means a 50% pay cut you do realise that I hope. You need to pull your socks up and be firm, they pay more, or you say no and go out knocking.
*A HISTORY OF THE UNIVERSE - THE SHORT STORY* 'Hydrogen is a light, odorless gas, which, given enough time, turns into people.'