[homenclean]

I would say acid pinking. Similar thing happened to me on a suite last year only few weeks old but took some hammer after a kids party so wanted a few areas cleaned, every where was fine apart from one arm which pinked. Customer was great and admitted it wasn't my fault and complained to the company who made it, must have been a faulty batch of fabric. They replaced it and discontinued that fabric guy said big corner sofa was over £ 8000. Still do all carpets in the house twice a year.
John

[Doctor Carpet (Ret'd)]

Derek I think its an absolute disgrace. These are expensive products and they are being made with sub standard crap materials. Same goes for floor coverings which are totally unfit for purpose. Have a customer who Host cleans a £10,000 Seagrass carpet in a yacht club bar area. It was knackered after 6 months. Surely they are contravening consumer law where a product has to be fit for purpose.

I can think of two other totally unsuitable fabrics-especially for flooring:

Leather carpets

and I once saw a 10% cashmere carpet in a lounge You almost only had to look at it to see it disintegrating. Looked beautiful, mind.

Rog

[Steve Chapman]

The amount of people i see also that have been sold seagrass & sisal as if its the holy grail of carpets only to find its almost impossible to clean........

[DB]

You see.. we cleaning technicians know all this...we have to..

The retailers/buyers.... well all I can say is 'there are none so blind as those who don't want to see'

[John Kelly]

On more than one occasion I have had to do insurance reports on BHT yellowing when "experts" from either the carpet retailer or manufacturer have been out scratched their heads and said "it must be something you've used to clean it"

[DB]

Quite a common problem some years ago John

Causes...
1. Manufacturers using cheap foam interior paddings
2. Off gassing of shrink wrap coverings used during delivery and storage

Much of it could be removed, at the time, by rinsing using an acid rinse agent. ....I said 'at the time' as we now have the pH sensitive dyes to contend with

[Adam Eastman]

Not all us retailers play the number game 

I have lost count of the amount of times my colleagues and I have explained all the downsides of seagrass, sisal, jute ect to the consumer and sold the benefits of a wool alternative, and they still order the seagrass, because they have seen it in their interior magazines and that is what they want.

On the rare occasion you have to say no because its the wrong environment for the product, but other then that, if its what the customer wants, the customers always right, aren't they   

 

[DB]

I do agree Adam... I have come across some of the smaller shops who do exactly as you do...in the cases I have dealt with the real decider has been  down to price.... in fact when I questioned one salesman a few years ago after I had just tried to deal with a complaint on their behalf  where an incorrect carpet had been installed for the area it was required in. ...his reply '' but they only had a fixed amount to spend, if I had tried to advise them on the correct (more expensive) carpet I would have lost the sale''.

I can fully appreciate his dilemma...they would have simply moved on to the next shop where they would sell them what 'they' wanted

Of course you are correct again some of the 'designers' do talk the natural fibre carpeting up as  attractive/trendy.. my original comment was aimed at some of the larger 'shed' style retailers.
Once again quite a few of these larger establishments no longer supply the carpeting you mentioned as it has caused them problems in the past

[ajcleaner]

Update on sofa, been back to it today and treated it to a wash with bicarbonate of soda.....now back to original colour although I suspect it will need a 2 no visit to ensure no pink can be visible, thanks for all your advice👍👍

[Steve Chapman]

Its nice when you can go and rectify things like that............Customers often really respect you also when you come up with a solution for them........

[Buckland]

The amount of people i see also that have been sold seagrass & sisal as if its the holy grail of carpets only to find its almost impossible to clean........

So true steve - and often they are people with absolutely the wrong lifestyle to suit that floor covering i.e. dogs, babies etc - looks rubbish after a few months and cannot be cleaned the way a carpet can be restored to near new condition