[Smurf]

Anyway you still have provided a window cleaning service all be it the customer is a bit peeved for gaining access to the back of his property without his prior knowledge so present him with the bill all the same. Then if he refuses to pay for whatever reason take legal action is what I would do just for the fun of it as it seems to me he is trying it on with this trespass nonsense anyway as the gate was unlocked.

[AuRavelling79]

@Clean Clear

You are joking I hope.

Not sure what makes you think i'm joking  ?  I'm not.  I'm not going to go into the whole thing of pre notifying as its been done to death here. I do both, some i pre notify and some i don't. I know the pro's and cons from my side and the customers side, so we don't even have to go there.

Regards the OP, he has been pre notifying. In my experience, when i have turned up at a customers that i usually pre notify and i havn't this time, due to an error or some such...they have been most perplexed. I've had  a phone call the same evening from customers i've never spoken to for years to ask me................."how did you get over"? And i've also a big aggresive guy come up to a co worker sitting in the passenger seat of my fully sign written van and ask him "you got a problem, what you want what you doing here" ? Until he seen my face, then he said.......never knew you where coming today Mike, i usually get a message? Bottom line is some people take their security seriously.

Notify, don't notify...........do what you like. But i'd be miffed if someone said they'll let me know when they're coming then turn up willy nilly without letting me know. The Solicitor is miffed, like most of my customers have been when i've done it. So thats my first hand experience.  So no, i'm not joking. Mind you where i live they all have CCTV, Alarms, posts in the drive so you can't get the car out without un locking it etc..........

You may live in Camberwick Green with Windy Miller making flour and delivering eggs around the village and the postman going about his business in his little red van, and the window cleaner going about his business from house to house, some of us live in the 21st Century.

I wish ...

I live in Bristol on what is predominantly a "council" estate.

Oh and I have threatened a solicitor with small claims and an implied threat about contacting the Law Society due to tardy payment. He settled the bill (about £500).

In this case, on the assumption that the bill is about £30 or less I would just walk away; but I like the idea of sending a letter to him at his law firm for his secretary to read. If he moaned I'd say I didn't want the postman trespassing on his land to deliver a letter on my behalf. 

[slap bash]

He should pay up as cleaning is one issue and entering the property is another. When I agree to clean I take it as then giving consenting to enter their property.  I had one who felt I should let then know each time. I said I did by means of an invoice. That was the last clean. I will not clean for anyone thinking they have some issue with entry. Sounds like some solicitor thinking he is a big deal. I would hate to solicit for business. The tart.

[Perfect Windows]

He needs a very simple letter that says one thing and one thing only. 

"We had an agreed contract that I would clean your windows every X weeks and you would pay me £Y.  I have cleaned your windows, so please pay the outstanding sum."

Don't allow him to link the "trespass" with the fact that he owes you money.  It's irrelevant.   He owes you the cash.

If he replies with another comment about the "trespass" I'd write him a letter saying the same but adding "Your (unfounded) allegation that I trespassed is immaterial to the fact that you have not paid.  I have fulfilled my side of our contract.  If you wish, feel free to sue me for trespass.  In the meantime, please pay the monies owed".

That said, I'd invest no more time on it.  Life's short enough anyway.

Vin

[andyM]

Bloody ambulance chaser.

"I am deeply concerned and disappointed by the way you gained access to my property without notice or my consent. Irrespective of there being “no padlock,” you are professionals and one does not expect a firm of your quality to be acting in such a fashion.

Oh get over yourself you bloody drama queen. 


I’m terribly sorry Tom but this incident is worrying and even more shocking if is this your firm’s standard practice. With respect, it amounts to trespass.

Ah so that's why the neighbours call you Nervous Nerys?


I don’t want to argue over such a nominal amount, but the situation is not satisfactory as it currently stands, and I therefore hope an amicable solution can be agreed.

Sounds to me like you expect some form of recompense?
Jog on ya bloody leach.

 I really do not want this to tarnish what high regard I had for your firm."
You're off the books now and I certainly won't lose any sleep over it. Next! 

Send him a reply text or email.
And don't forget to include the bits in Red. 

[richard groves]

Bloody ambulance chaser.

"I am deeply concerned and disappointed by the way you gained access to my property without notice or my consent. Irrespective of there being “no padlock,” you are professionals and one does not expect a firm of your quality to be acting in such a fashion.

 

I’m terribly sorry Tom but this incident is worrying and even more shocking if is this your firm’s standard practice. With respect, it amounts to trespass.

 

I don’t want to argue over such a nominal amount, but the situation is not satisfactory as it currently stands, and I therefore hope an amicable solution can be agreed.

 

I really do not want this to tarnish what high regard I had for your firm."

Dear Mr bloody ambulance chaser

Thank you for explaining your feelings and concerns.
I can only apologize that on this occasion I had not contacted you prior to cleaning your windows.
This was an oversight on my part and in order to keep to schedule your windows were cleaned all the same.
Now you have made your feelings felt I will ensure this does not happen again.
I trust you'll find this an amicable solution , please pay the outstanding amount and you can look forward to our professional service in a months time.
Regards Tom.


Simples 














































Oh yeah
Don't ever call back again 

[Dave Turley]

A letter to the lawman. 

Dear Sir,

I am very disappointed you hold my firm in high regard and believe me to be professional; I am not. I am a window cleaner you supercilious fool. Window cleaners typically "tip up" at their customers "gaffs", clean their windows to a good standard and expect to be paid promptly.

Window cleaners do not wish to be held in high esteem and do not care whether their customers get their panties in a bunch because they have walked onto a customers property at the previously agreed schedule.

If I had pee'd on your roses or taken a dump over your drain I could understand you getting upset. If I had happily entered your back garden and caught you sunbathing in skimpy clothing I could understand some slight embarrassment all round but nothing that couldn't be humorously dealt with by all parties.

If I had shown up at your lounge window and seen the risque stuff you were watching on your computer or disturbed you in an act of intimacy with your dearly beloved wife then maybe you would have a point; but I knocked the front door and rightly guessed you were not at home so cleaned your windows. How shocking for you. Go and lie down with an ice pack on your head and don't forget to make a whiplash claim.

Now pay up you miserable tight-assed little QC or I will report you to the Law Society for bringing your profession into disrepute by your treating a minion like me so badly that I feel a PTSD claim coming on.

Your obedient servant,



Windy Washer to the gentry.

 

[Johnny B]

I had one years ago. She was ok at first , then one day I went round the back to climb over the gate, which was only 3-4 feet high. She went ballistic at me and told me never to go round the back if she was out.

I did better. I never went back.

John

[paul-ps]

Don't let the job title and well worded email fool or intimidate you. He is peeing on you in typical ambulance chaser fashion. For what reason - who knows - money - freebie - or just because he's an arse. Trespass is a civil offence. He could attempt to per sue a claim at no cost to him self, but the claim would have very little value. It sounds to me that you have a bully on your hands.

[Phil J]

Just bin him and move on.