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Leeds

  • Posts: 181
How long before reminder?
« on: December 17, 2015, 09:04:58 pm »
For customers who pay online, how long do you leave it before texting a reminder about payment if they haven't paid?

Getting some ideas. Is the day after appropriate?

Meridion
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SB Cleaning

  • Posts: 4287
Re: How long before reminder?
« Reply #1 on: December 17, 2015, 09:16:40 pm »
I don't usually bother texting them reminders most of my lot simply forget and then pay double next clean..If it was quite a new customer i might text them a couple of weeks after the clean.
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Shane sharples

Re: How long before reminder?
« Reply #2 on: December 17, 2015, 09:17:41 pm »
Iv been wondering the same, I cleaned them first week of the month and still haven't paid, text the 3 of them ( all 3 used to pay someone else cash) I got 2 'really sorry il pay tomorrow, please prompt me if I don't pay ' and 1 'sorry, been busy il pay when I get a chance' 🤔
Some people don't won't collections and don't want it mounting up and don't like reminders! wtf
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Tom-01

  • Posts: 1348
Re: How long before reminder?
« Reply #3 on: December 17, 2015, 10:27:33 pm »
I took my wife out for dinner last week and asked the waiter for a ticket with their bank details on and said I will pay him when I can. I think I will leave it until when I go back in about 6 weeks time and pay him.

It winds me up, especially after reminding people. That's why now I've said to certain ones to sign up to GoCardless or we remove them from our schedule.
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DaveG

  • Posts: 6347
Re: How long before reminder?
« Reply #4 on: December 17, 2015, 10:44:26 pm »
Mine get a reminder on the Friday of the week they were done (and every Friday after until paid )
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You can't polish a turd

dazmond

  • Posts: 23988
Re: How long before reminder?
« Reply #5 on: December 17, 2015, 11:04:54 pm »
14 days after clean send a text reminder.that usually does the trick 9 times out of 10. ;)
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price higher/work harder!

Rich Wilts

Re: How long before reminder?
« Reply #6 on: December 17, 2015, 11:15:58 pm »
7 days.
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Smurf

  • Posts: 8538
Re: How long before reminder?
« Reply #7 on: December 17, 2015, 11:19:30 pm »
My missus reminds me about every 5mins... nagging that is to get something done ;D

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Leeds

  • Posts: 181
Re: How long before reminder?
« Reply #8 on: January 11, 2016, 02:06:50 pm »
I do it  3 days after the job if they haven't already paid. And then every other day.
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tlwcs

  • Posts: 2088
Re: How long before reminder?
« Reply #9 on: January 11, 2016, 05:38:57 pm »
Quote from: DaveG on December 17, 2015, 10:44:26 pm
Mine get a reminder on the Friday of the week they were done (and every Friday after until paid )

Same for me but on a Sunday about 8pm
I'm assuming by then their sitting down and can log on. Fridays they can be down the pub
Tony
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ascjim

Re: How long before reminder?
« Reply #10 on: January 11, 2016, 05:41:01 pm »
all mine get 14 days. Text goes out after 20. then another 7 days later, then a phone call.

After that they get a letter.

After 65 days, court action lettter
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Leeds

  • Posts: 181
Re: How long before reminder?
« Reply #11 on: January 11, 2016, 07:50:54 pm »
I don't mean for non payers. More like regular customers who need a reminder.
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johnwillan

  • Posts: 313
Re: How long before reminder?
« Reply #12 on: January 11, 2016, 08:01:36 pm »
I send a weekly reminder, most clients improve with time.

I also promote Direct Debit & Paypal
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