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Poll

Which is the biggest mistake made by carpet cleaners?

Not using hot water
Failing to qualify work with client before starting
Incorrect use of spotting agents
Not vacuuming before cleaning
Too much or too little  agitation
Recleaning  to cure odour problem
Not using foil tabs to protect carpet
Too little prespray
Not protecting customers paintwork against damage
Bad wand technique

Mike Halliday

  • Posts: 11581
POLL: top 10 technical mistakes made by carpet cleaners
« on: December 29, 2015, 09:33:30 am »
We can vote 3 times each so if we all pick our top 3 mistakes  it will give us more idea on what we consider to be  the worst
Mike Halliday.  www.henryhalliday.co.uk

Ian Harper

Re: POLL: top 10 technical mistakes made by carpet cleaners
« Reply #1 on: December 29, 2015, 09:48:42 am »
Mike

The most important one you need to add is "Not filling out a survey form" any mistake that you make could end up with a claim and the first thing insurance company will ask for is the survey form this shows you did all your checks.

Respects
Ian

Hilton

  • Posts: 5572
Re: POLL: top 10 technical mistakes made by carpet cleaners
« Reply #2 on: December 29, 2015, 10:27:45 am »
I think that's covered in 'not qualifying work with client'

Jamie Pearson

  • Posts: 3407
Re: POLL: top 10 technical mistakes made by carpet cleaners
« Reply #3 on: January 04, 2016, 12:31:28 pm »
Not getting in touch with past clients should be at the top of that list.

Mike Halliday

  • Posts: 11581
Re: POLL: top 10 technical mistakes made by carpet cleaners
« Reply #4 on: January 04, 2016, 12:48:38 pm »
I think that would be in a 'top10 business building mistakes'  rather than a technical mistake.... We should have that as the next topic although the other top10 has not had a lot of interest
Mike Halliday.  www.henryhalliday.co.uk

COLIN BRIGHT

  • Posts: 787
Re: POLL: top 10 technical mistakes made by carpet cleaners
« Reply #5 on: January 08, 2016, 08:26:47 pm »
i never make mincesteaks....ooops